Crisp for AI agents
Agents read Crisp at once. Changes and sends are held for a person's approval by default.
About Crisp
Crisp is a customer messaging platform for managing conversations, contacts, operators, helpdesk content, campaigns, and workspace settings.
What an agent can do in Crisp
Every Crisp action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Crisp without asking first. 7 actions.
- Get ConversationGet one conversation's status, assignment, inbox, visitor metadata, unread counts, and latest-message summary.
- Get People ProfileGet one customer profile by its Crisp people ID or exact email address.
- List Conversation MessagesReturn a batch of messages from a conversation, optionally before, after, or around one millisecond timestamp.
- List ConversationsList or search workspace conversations with support-focused filters, one page at a time.
- List InboxesList configured Crisp inboxes and their operator/team membership, one page at a time.
- List OperatorsList workspace operators and pending members with their IDs, roles, and current availability.
- List People ProfilesList or search customer profiles by text, creation date, and sort order, one page at a time.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 5 actions.
- Assign ConversationAssign a conversation to one operator or explicitly remove its current operator assignment.
- Move Conversation to InboxMove a conversation to a specific Crisp inbox, or remove its inbox categorization when inbox_id is null.
- Send Conversation MessageSend a visitor-visible text reply to an existing Crisp conversation immediately; this external communication is irreversible.
- Update Conversation MetaUpdate support-relevant visitor details, subject, segments, or custom data on a conversation without replacing unspecified fields. Provide at least one field to update.
- Update Conversation StateSet a conversation to pending, unresolved, or resolved.
Changes wait in Needs you
Changes and sends in Crisp are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Crisp questions
Can an agent change data in Crisp on its own?
Not by default. Changes and sends in Crisp are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Crisp?
This connector lists 7 read actions. Reads run at once, without waiting for approval.
How does Crisp connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.