Precision AI OS for customer support
AI agents for customer support
AI agents for customer support draft replies from approved answers, after reading the whole email thread. Every send is held for your team's approval by default.
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What a support agent does.
Approved answers
Replies draw on the answers your team keeps in Agent OS (AOS), your shared memory, and each draft shows the source it used.
The whole thread
In Gmail, the agent reads the thread, including earlier replies and attachments, and drafts its answer in that same thread.
Unclear questions
Anything the agent isn't sure about waits for a person on your team instead of getting a guessed answer.
Questions support teams ask
What are AI agents for customer support?
AI agents that draft replies to customer email from the answers your team has approved. Customers get a consistent answer sooner, and your team decides what each customer hears.
Will it reply to customers without my approval?
Not by default. Replies wait on an approval card where your team can approve, edit or skip them, and approved email is sent once, never twice, with 10 seconds to undo. An owner can allow one kind of routine Gmail reply; Outlook email always waits for a person.
Do support agents resolve tickets on their own?
No. They draft a reply from approved answers, and your team closes the ticket. Help desk tools are not among QuickBooks, Gmail, Outlook and Google Sheets, so confirm yours during scoping.
Which inboxes does it work with?
Precision integrates with Gmail and Outlook, so you connect the mailbox your team already answers from. Outlook replies are sent from your own address. Your admin connects the mailbox during setup, with our engineers' help.
Is customer data used to train AI?
No. Language models run only under zero-retention routing, with data collection refused on every request. Your customers' data stays isolated to your business and encrypted with keys unique to it. Every model call is recorded: which skill made it and which model answered.
Will AI agents replace our support team?
No. They draft the routine replies, so your team spends less time retyping the same answer. People handle the hard cases and every judgment call about a customer.