Charla for AI agents
Agents read Charla at once. Changes and sends are held for a person's approval by default.
About Charla
Charla is a live chat and AI customer-support platform whose public API manages property contacts, conversation exports, and knowledge base articles and categories.
What an agent can do in Charla
Every Charla action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Charla without asking first. 6 actions.
- Get ContactReturn one contact in the connected Charla property by UUID.
- Get Knowledge Base ArticleReturn the full content and metadata of one knowledge base article by ID.
- List ContactsReturn one page of contacts for the connected Charla property, ordered by most recently modified.
- List ConversationsExport one page of conversations grouped by contact for the connected Charla property, including message history.
- List Knowledge Base ArticlesReturn one page of knowledge base article summaries for the connected Charla property, newest first.
- List Knowledge Base CategoriesReturn all knowledge base categories available in the connected Charla property.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 3 actions.
- Create Knowledge Base ArticleCreate a knowledge base article. Charla generates its URL slug from the title and may use it for chatbot training according to the property's AI settings. Defaults to a private draft.
- Delete Knowledge Base ArticlePermanently delete one knowledge base article by ID. This cannot be undone, and deleting an already-missing article fails.
- Update Knowledge Base ArticleReplace every writable field of an existing knowledge base article. Charla regenerates the URL slug from the replacement title and may retrain chatbot content according to the property's AI settings.
Changes wait in Needs you
Changes and sends in Charla are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Charla questions
Can an agent change data in Charla on its own?
Not by default. Changes and sends in Charla are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Charla?
This connector lists 6 read actions. Reads run at once, without waiting for approval.
How does Charla connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.