Kommunicate for AI agents
Agents read Kommunicate at once. Changes and sends are held for a person's approval by default.
About Kommunicate
Kommunicate is a customer support platform for managing conversations, users, messages, and agent assignments across human and AI support workflows.
What an agent can do in Kommunicate
Every Kommunicate action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Kommunicate without asking first. 1 action.
- Get User DetailsReturn details for one or more specified Kommunicate user IDs. Requires a non-empty user list and fails on provider business errors even when the HTTP response is successful.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 5 actions.
- Change Conversation AssigneeAssign one Kommunicate conversation to a human agent, changing live routing. By default, this sends a user-visible notification that cannot be undone; it can also remove all AI agents when take_over_f
- Change Conversation StatusChange one Kommunicate conversation to open, closed, or spam. By default, this also sends a user-visible notification message, which cannot be undone; set send_notification=false to suppress it.
- Create ConversationCreate a persistent Kommunicate conversation with the specified members. This can create missing users, add account-default bots or assignees, and cannot be undone through this toolkit; provider busin
- Send MessageImmediately send one plain-text message to a Kommunicate conversation as a specified user. This is a user-visible, irreversible side effect. Rich messages and attachments are not supported.
- Update User DetailsUpdate selected profile fields for one explicitly identified non-agent Kommunicate user. This mutates persistent user data and fails on provider business errors even when the HTTP response is successf
Changes wait in Needs you
Changes and sends in Kommunicate are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Kommunicate questions
Can an agent change data in Kommunicate on its own?
Not by default. Changes and sends in Kommunicate are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Kommunicate?
This connector lists 1 read action. Reads run at once, without waiting for approval.
How does Kommunicate connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.