Respond.io for AI agents
Agents read Respond.io at once. Changes and sends are held for a person's approval by default.
About Respond.io
AI-powered customer conversation management software.
What an agent can do in Respond.io
Every Respond.io action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Respond.io without asking first. 4 actions.
- Get ContactRetrieve an existing Respond.io contact by ID, email, or phone number.
- Get MessageTool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
- List channelsTool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
- List usersTool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 4 actions.
- Add internal comment to conversationTool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
- Create ContactCreates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences
- Create Space TagCreates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique n
- Update Space TagUpdates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided.
Changes wait in Needs you
Changes and sends in Respond.io are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Respond.io questions
Can an agent change data in Respond.io on its own?
Not by default. Changes and sends in Respond.io are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Respond.io?
This connector lists 4 read actions. Reads run at once, without waiting for approval.
How does Respond.io connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.