Superchat for AI agents
Agents read Superchat at once. Changes and sends are held for a person's approval by default.
About Superchat
Superchat is a unified messaging platform that enables businesses to communicate with customers across multiple channels, including WhatsApp, Instagram Direct, Facebook Messenger, Email, and more.
What an agent can do in Superchat
Every Superchat action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Superchat without asking first. 12 actions.
- Get ContactRetrieve a specific contact's details by ID. Returns the contact's name, handles (phone, email, social), custom attributes, and timestamps. Use this to look up contact information before sending messa
- Get FileRetrieve metadata for a specific file by its ID. Returns file details including the file name, MIME type, API resource URL, and a temporary download link with expiration. Use this to get information a
- Get UserRetrieve details of a specific user in the Superchat workspace by their user ID. Use this tool when you need to fetch profile information for a known user. Note: You can obtain user IDs by first calli
- List ChannelsLists all communication channels in your Superchat workspace. Channels represent different messaging mediums (WhatsApp, email, SMS, Telegram, Instagram, Facebook) through which conversations occur. Re
- List ContactsList all contacts in the Superchat workspace with cursor-based pagination. Use this tool to browse contacts, find contact IDs, or export contact data. Results are sorted by creation date (newest first
- List ConversationsRetrieves a paginated list of all conversations in your Superchat account. Each conversation includes channel info, status (open/snoozed/done), assigned users, contacts, labels, and inbox details. Use
- List Custom AttributesList all custom attributes defined for contacts in your Superchat account. Custom attributes are user-defined fields that extend contact data beyond standard fields like name and email. Use this actio
- List InboxesTool to list all inboxes. Use when you need to retrieve inbox IDs and metadata before sending or organizing messages.
- List LabelsList all labels in the Superchat workspace. Labels are used to categorize and organize conversations. Use this tool to retrieve available labels and their IDs, which can then be used to assign labels
- List TemplatesTool to list all message templates. Use when you need to fetch available message templates.
- List UsersRetrieve all users in the workspace. Returns user profiles including names, emails, roles, and contact info. Supports pagination for large workspaces. Use cases: - Get a directory of all workspace mem
- List WebhooksTool to list all webhooks configured in the workspace. Use this tool to: - Retrieve all active and paused webhooks - Get webhook IDs for use with update or delete operations - Check webhook status and
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 5 actions.
- Create ContactCreate a new contact in Superchat with phone or email handles. Use this tool to register contact details before sending messages. You must provide at least one handle (phone or email). Optional fields
- Create Template FolderCreate a new template folder in SuperChat for organizing message templates. Template folders help organize WhatsApp and other messaging templates into logical groups (e.g., Marketing, Sales, Customer
- Delete WebhookTool to delete a specific webhook by its ID. Use when you need to remove an obsolete or unwanted webhook subscription. First use SUPERCHAT_LIST_WEBHOOKS to retrieve the webhook ID, then use this actio
- Update ContactUpdate information for a specific contact in Superchat. Use this tool to modify a contact's name, gender, handles (phone/email), or custom attributes. Requires the contact_id (prefixed with 'ct_') whi
- Update WebhookUpdate an existing webhook's target URL and/or event subscriptions. Use this tool to: - Change the webhook delivery URL - Add or remove event subscriptions - Update event types the webhook listens to
Changes wait in Needs you
Changes and sends in Superchat are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Superchat questions
Can an agent change data in Superchat on its own?
Not by default. Changes and sends in Superchat are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Superchat?
This connector lists 12 read actions. Reads run at once, without waiting for approval.
How does Superchat connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.