Re:amaze for AI agents
Agents read Re:amaze at once. Changes and sends are held for a person's approval by default.
About Re:amaze
Re:amaze is a multi-channel customer support platform offering live chat, email, social messaging, and automated workflows.
What an agent can do in Re:amaze
Every Re:amaze action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Re:amaze without asking first. 8 actions.
- Get Response TemplatesTool to retrieve response templates for the brand. Use when you need canned responses to streamline replies.
- Get Contact by EmailRetrieve a Re:amaze contact by an exact email-address match.
- Get ConversationRetrieve one Re:amaze conversation by its supported identifier.
- Get report tagsTool to retrieve a list of tags used in reports. Use when analyzing tag usage metrics across conversations.
- Get Staff Performance ReportRetrieve staff performance metrics for a Re:amaze report period.
- List ArticlesList and search Re:amaze Help Center articles.
- List ConversationsLists Re:amaze conversations with optional status, order, and date filters.
- List MessagesList messages across a Re:amaze brand or within one conversation.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 0 actions.
None in this connector.
Related connectors
Re:amaze questions
Can an agent change data in Re:amaze on its own?
Not by default. Changes and sends in Re:amaze are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Re:amaze?
This connector lists 8 read actions. Reads run at once, without waiting for approval.
How does Re:amaze connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.