Helpdesk for AI agents
Agents read Helpdesk at once. Changes and sends are held for a person's approval by default.
About Helpdesk
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
What an agent can do in Helpdesk
Every Helpdesk action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Helpdesk without asking first. 13 actions.
- List AgentsRetrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) -
- List Canned ResponsesTool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- List Custom FieldsTool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- List Email DomainsLists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records,
- List LicensesRetrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/tem
- List RulesTool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
- List SubscriptionsLists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and nu
- List TeamsLists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurati
- List TicketsList all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrie
- List Trusted EmailsTool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
- List ViewsTool to list agent views. Use when you need to retrieve saved ticket views after authentication.
- List WebhooksLists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP PO
Show all 13
- View AgentRetrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and sig
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 1 action.
- List Reply AddressesLists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified
Changes wait in Needs you
Changes and sends in Helpdesk are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Helpdesk questions
Can an agent change data in Helpdesk on its own?
Not by default. Changes and sends in Helpdesk are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Helpdesk?
This connector lists 13 read actions. Reads run at once, without waiting for approval.
How does Helpdesk connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.