Delighted for AI agents
Agents read Delighted at once. Changes and sends are held for a person's approval by default.
About Delighted
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.
What an agent can do in Delighted
Every Delighted action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Delighted without asking first. 7 actions.
- List PeopleTool to retrieve all people for your account in creation order. Use when you need to list contacts, filter by email or phone number, or paginate through your people database. Supports cursor-based pag
- List Survey ResponsesTool to retrieve all survey responses for your account with pagination support and optional filtering. Use when you need to access survey feedback data, filter by date range, trend, person, or sort by
- Get Autopilot Email ConfigurationTool to retrieve the current Autopilot configuration for email distribution. Returns configuration details including whether Autopilot is active, survey frequency, and timestamps.
- Get Autopilot SMS ConfigurationTool to retrieve the current Autopilot configuration for SMS distribution. Use when you need to check whether Autopilot is enabled, review survey frequency settings, or examine configuration timestamp
- List Autopilot SMS MembershipsTool to retrieve all Autopilot memberships for SMS distribution platform. Use when you need to list people enrolled in Autopilot SMS or filter by specific person details.
- List Bounced PeopleTool to retrieve all bounced people for your account, ordered by bounce time (oldest first). Use when you need to identify email addresses that have bounced. Supports pagination via per_page and page
- List Unsubscribed PeopleTool to retrieve all unsubscribed people for your account, ordered by unsubscribe time (oldest first). Use when you need to identify people who have unsubscribed. Supports pagination via per_page and
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 6 actions.
- Add Person to Autopilot EmailAdd a person to Autopilot email or update their properties. Autopilot automatically schedules and sends recurring email surveys at the frequency configured in your Delighted account settings. Use this
- Add Person to Autopilot SMSTool to add a person to Autopilot or update their properties for SMS-based surveys. Use when you need to schedule automated survey delivery via SMS. Prerequisites: SMS Autopilot must be configured in
- Create or Update PersonTool to create or update a person and schedule a survey email. Use when you need to add a new person to Delighted, update existing person details, or schedule a survey with custom properties for segme
- Delete PersonTool to remove a person and all associated data from Delighted. Use when you need to permanently delete a person's information. Deletion includes surveys, responses, properties, Autopilot membership,
- Delete Pending Survey RequestsTool to remove all pending (scheduled but not yet sent) survey requests for a person. Use when you need to cancel all future surveys for a specific email address.
- Unsubscribe PersonTool to add a person to your unsubscribe list, preventing them from receiving any future surveys via email. Use when you need to permanently unsubscribe someone from all email surveys. This is functio
Changes wait in Needs you
Changes and sends in Delighted are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Delighted questions
Can an agent change data in Delighted on its own?
Not by default. Changes and sends in Delighted are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Delighted?
This connector lists 7 read actions. Reads run at once, without waiting for approval.
How does Delighted connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.