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Gleap for AI agents

Agents read Gleap at once. Changes and sends are held for a person's approval by default.

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About Gleap

Gleap is an all-in-one customer feedback tool for apps and websites, enabling direct communication with users to build better software by discovering their everyday pain points.

What an agent can do in Gleap

Every Gleap action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.

Runs at once (reads)

Looks things up in Gleap without asking first. 81 actions.

  • Get projectRetrieves complete details for a specific project by its ID. Use when you need to view project configuration, settings, notification preferences, or metadata for a single project.
  • Get ProjectsRetrieves all projects accessible to the authenticated user. Use when you need to list all projects the user has access to. Rate limit: 1000 requests per minute.
  • Get a sessionRetrieves detailed information for a specific session by its ID. Use this when you need to fetch comprehensive session data including user information, activity timestamps, engagement metrics, and cus
  • Search Tickets by TermSearch for tickets using a text search term in Gleap. Use when you need to find tickets based on keywords or phrases in titles and descriptions.
  • Search for sessionsSearch for sessions in Gleap using various filter criteria. Use when you need to find sessions by user ID, email, name, or other session attributes. Supports filtering by multiple criteria including u
  • Export sessionsTool to export sessions for the authenticated project in CSV format. Use when you need to export session data for analysis, reporting, or backup purposes. Returns comprehensive session information in
  • Export Statistics ListsTool to export statistics list data as CSV from Gleap. Use when you need to export performance metrics, analytics, or reports. Supports various report types including team performance, article statist
  • Generate tracker ticket dataTool to generate AI-powered tracker ticket data from an existing ticket. Use when you need to automatically create a title and description for a tracker ticket based on a source ticket's content. The
  • Get a ChecklistTool to retrieve a specific engagement checklist by its ID. Use after obtaining a valid checklistId.
  • Get a CollectionTool to retrieve a help center collection by ID. Use when you need to fetch specific collection details by its ID.
  • Get AI contentTool to retrieve AI content by its content ID. Use when you need to fetch specific AI-generated or AI-managed content from Gleap's AI content system.
  • Get all articlesTool to retrieve articles in a help center collection. Use when you have a helpcenterCollectionId and want to list its articles. Supports pagination via limit and skip parameters.
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  • Get all chat messagesRetrieves all engagement chat messages from the current Gleap project. Use this action to: - List all chat conversations across all sessions - Review customer support interactions and message history
  • Get All CollectionsRetrieves all help center collections for the authenticated project. Collections are organizational containers in the help center that group related articles. Each collection can contain articles and
  • Get All Invitations for a ProjectRetrieves all pending invitations for a project. Use this to list users who have been invited to join the project but haven't accepted yet. The project context is automatically determined from the aut
  • Get all sessionsRetrieves all user sessions for the authenticated project. This endpoint returns comprehensive session data including user information, activity timestamps, engagement metrics, and metadata for all se
  • Get All TeamsTool to retrieve all teams. Use when you need a list of all teams for the authenticated project.
  • Get All TicketsRetrieve tickets from a Gleap project with optional filtering, sorting, and pagination. This action fetches tickets from the authenticated Gleap project. Without parameters, it returns all tickets. Us
  • Get All Users for a ProjectTool to retrieve all users for a project. Use when you need to list every user associated with the current project.
  • Get a ticketRetrieves complete details for a specific ticket by its ID. Use this action when you need to: - View full ticket information including title, description, status, and priority - Check ticket metadata
  • Get current userRetrieves the authenticated user's profile including email, name, user type, availability status, notification preferences, and 2FA settings. No parameters required - uses authentication from headers.
  • Get engagement activities countTool to retrieve the count of activities for a specific engagement. Use when you need to know how many activities are associated with an engagement without fetching all activity details.
  • Get engagement bannerTool to retrieve an engagement banner by its ID. Use when you need to fetch specific banner details including title, message, button configuration, targeting settings, and display schedule.
  • Get Engagement BannersTool to retrieve all engagement banners from a Gleap project. Use when you need to list all banners for viewing, auditing, or selecting a specific banner for further operations.
  • Get engagement chat messageRetrieves a specific engagement chat message by its ID. Use this action to fetch complete details of a single chat message including content, sender role, timestamps, and configuration settings.
  • Get Engagement ChecklistsTool to retrieve all engagement checklists for a project. Use when you need to get an overview of all available checklists.
  • Get Engagement CobrowseRetrieves all cobrowse product tours for the authenticated project. Cobrowse product tours are interactive guided experiences that help users navigate through features or workflows. Use this action to
  • Get engagement cobrowse by IDTool to retrieve a specific cobrowse product tour by its ID. Use when you need to fetch complete details of a single cobrowse tour including steps, settings, status, and configuration.
  • Get engagement emailRetrieves a specific engagement email by its ID. Use this action to fetch complete details of a single engagement email including name, subject, body content, status, and configuration settings like f
  • Get Engagement EmailsTool to retrieve all engagement emails from a Gleap project. Use when you need to list all emails for viewing, auditing, or selecting a specific email for further operations.
  • Get engagement modalTool to retrieve an engagement modal by its ID. Use when you need to fetch specific modal details including title, message, button configuration, targeting settings, and display schedule.
  • Get Engagement ModalsTool to retrieve all engagement modals from a Gleap project. Use when you need to list all modals for viewing, auditing, or selecting a specific modal for further operations.
  • Get Engagement NewsTool to retrieve all engagement news articles from a Gleap project. Use when you need to list all news articles for viewing, auditing, or selecting a specific article for further operations.
  • Get engagement news articleRetrieves a specific engagement news article by its ID. Use this action to fetch complete details of a single news article including content, configuration, targeting settings, and delivery schedule.
  • Get a Product TourTool to retrieve a specific engagement product tour by its ID. Use after obtaining a valid productTourId to fetch detailed tour configuration including steps, targeting, and timing settings.
  • Get Engagement Product ToursTool to retrieve all engagement product tours for a project. Use when you need to get an overview of all available product tours.
  • Get engagement push notificationRetrieves a specific engagement push notification by its ID. Use this action to fetch complete details of a single push notification including name, title, message content, status, and configuration s
  • Get Engagement Push NotificationsTool to retrieve all engagement push notifications from a Gleap project. Use when you need to list all push notifications for viewing, auditing, or selecting a specific push notification for further o
  • Get Engagements ActivitiesTool to retrieve all activities for a specific engagement. Use when you need to track user interactions, view engagement performance, or analyze activity patterns for a particular engagement campaign.
  • Get engagement recipientsTool to find and retrieve recipients for a specific engagement. Use when you need to: - View all recipients who received an engagement (email, push notification, etc.) - Check delivery status and enga
  • Get engagement statisticsTool to retrieve statistics for a specific engagement. Use when you need to analyze engagement performance metrics such as views, interactions, conversions, and user behavior data.
  • Get Engagement SurveyTool to retrieve a survey by its ID. Use when you need to view survey details including name, description, status, format, questions, and other configuration settings.
  • Get Engagement SurveysTool to retrieve all engagement surveys from a Gleap project. Use when you need to list all surveys for viewing, auditing, or selecting a specific survey for further operations.
  • Get Survey ResponsesTool to retrieve all survey responses for a specific survey. Use when you need to get all responses submitted for a survey.
  • Get Engagement Survey Response SamplesTool to retrieve survey response samples for a specific engagement survey. Use when you need to view example responses, analyze survey feedback patterns, or audit survey submissions for a particular s
  • Summarize Survey ResponsesTool to retrieve an AI-generated summary of survey responses. Use when you need to analyze survey feedback, understand response patterns, or get insights from customer feedback without reviewing indiv
  • Get Engagement Tooltip by IDTool to retrieve a specific engagement tooltip by its ID. Use when you need to get detailed information about a specific tooltip.
  • Get Engagement TooltipsTool to retrieve all engagement tooltips for the authenticated project. Use when you need to get a list of all configured tooltips.
  • Get engagement WhatsApp messageRetrieves a specific engagement WhatsApp message by its ID. Use this action to fetch complete details of a single WhatsApp message including content, status, and configuration settings like frequency,
  • Get Help Center SourcesRetrieves all configured help center sources (knowledge base content sources) for the project. Returns a list of sources with their IDs, titles, URLs, and metadata. Use this to discover available help
  • Get InvitationsRetrieves all invitations for the authenticated user. Use this to list all pending invitations (both organisation and project invitations) associated with the current user. The user context is automat
  • Get message templateRetrieves a specific message template by its ID from a Gleap project. Use this when you need to fetch the details of a particular message template including its title, content, visibility settings, an
  • Get Message TemplatesRetrieve all message templates for the authenticated project. Use when you need to list available message templates for customer communication. Message templates are pre-defined message formats that c
  • Get notification ticketRetrieves detailed information about a Gleap ticket using its notification share token. Use this action to access public ticket details via a share token, which is typically obtained from ticket notif
  • Get archived bugsTool to retrieve archived bugs for a specific project. Use when you need to view bugs that have been archived or moved to history for a given project.
  • Get Projects Help Center CollectionsTool to get all help center collections for a project. Use when you need to retrieve the complete list of help center collections including their metadata, titles, descriptions, and audience targeting
  • Get project sessionsTool to retrieve all sessions for a specific project. Use when you need to get session data for a particular project by its ID. Returns comprehensive session information including user details, activi
  • Get Projects TicketsTool to retrieve all tickets from a specific Gleap project. Use when you need to get tickets for a particular project by its ID.
  • Get project usersTool to get project users by project ID. Use when you need to list all users associated with a specific project.
  • Get session activitiesRetrieves all activities for a specific session by session ID. Use this action when you need to fetch detailed activity data for a particular session, including user interactions and session events.
  • Get session Chargebee infoTool to retrieve Chargebee billing information for a specific session. Use when you need to fetch subscription, payment, or billing details associated with a user session from Chargebee.
  • Get Session ChecklistsRetrieve all engagement checklists associated with a user session in Gleap. Engagement checklists help track user progress through onboarding flows, feature adoption, or guided workflows. Use this aft
  • Get session events by IDTool to retrieve all streamed events for a specific session by its ID. Use when you need to get detailed event stream data for debugging user behavior or analyzing session activity.
  • Get session LemonSqueezy infoTool to retrieve LemonSqueezy subscription and payment information for a specific session. Use when you need to fetch LemonSqueezy data associated with a user session.
  • Get Session Shopify InfoRetrieve Shopify information associated with a user session in Gleap. Use this when you need to access e-commerce data from Shopify linked to a specific session.
  • Get Shared Help Center AnswerRetrieves an answer to a question from the shared help center knowledge base. Use this when you need to find information from help center articles based on a user's question. The endpoint searches thr
  • Get email client bounce statisticsTool to retrieve email client bounce statistics from Gleap. Use when you need to analyze email delivery failures and bounce rates over time. The statistics can be filtered by date range, grouped by ti
  • Get Email Client Usage StatisticsTool to retrieve email client usage statistics from Gleap. Returns metrics such as sent emails, bounces, spam reports, and open rates. Use when you need to analyze email delivery performance, track em
  • Get email overview statisticsTool to retrieve email overview statistics from Gleap. Use when you need to analyze email campaign performance metrics such as sent, delivered, opened, clicked, bounced emails, and engagement rates ov
  • Get Statistics HeatmapRetrieve heatmap data for activity patterns in Gleap. Use when you need to visualize busiest hours per weekday or comment activity patterns. Returns aggregated data showing activity distribution acros
  • Get Statistics ListsTool to retrieve statistics list data from Gleap. Use when you need to access performance metrics, analytics, or reports. Supports various report types including team performance, article statistics,
  • Get Statistics Raw DataTool to retrieve raw statistics data from Gleap. Use when you need unprocessed, granular statistical data for custom analysis or reporting.
  • Get Tickets By Session QueryFind tickets by session query parameters such as email, userId, phone, or custom data. Use this when you need to retrieve tickets associated with a specific user session or contact information.
  • Get Tickets ExportExport tickets from Gleap project with optional filtering and sorting. This action retrieves tickets in an export format suitable for data analysis, reporting, or backup purposes. Use filters to narro
  • Get Tickets Export FieldsRetrieve available fields for ticket export from Gleap. This action fetches metadata about which fields can be exported for tickets, useful for understanding what data is available before performing a
  • Get Tickets CountTool to get the total count of tickets in a Gleap project. Use when you need to know how many tickets exist without retrieving full ticket details.
  • Get current user's permissionsTool to retrieve the current user's role permissions. Use when you need to check what permissions the authenticated user has.
  • Get users unified inboxRetrieves tickets from the unified inbox for the authenticated user. Use this action to view all tickets assigned to or accessible by the current user across projects. Supports filtering by ticket typ
  • Get users unified inbox ticketRetrieves complete details for a specific ticket from the unified inbox by its ID. Use this action when you need to: - View full unified inbox ticket information including title, description, status,
  • Search messagesSearch messages in Gleap by search term. Use when you need to find specific messages based on content, keywords, or metadata across all conversations and tickets.
  • Search sessions by indexSearch for sessions in a project using the session search index. Use when you need to retrieve sessions for a specific project using the indexed search endpoint. This endpoint provides indexed session

Held for approval by default (changes and sends)

Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 97 actions.

  • Create a new sessionCreate a new user session in Gleap and associate it with a project. Use this to track user activity, engagement metrics, and session data. Sessions can be created with minimal information and enriched
  • Update a ticketTool to update an existing ticket/bug in Gleap. Use when you need to modify ticket properties like status, priority, description, type, assigned user, tags, or other attributes. All fields except the
  • Archive All TicketsTool to archive all tickets matching specific type and status criteria. Use when you need to bulk archive multiple tickets at once based on their type and status.
  • Archive a TicketTool to archive a ticket. Use after confirming the ticket ID and that the ticket is resolved. Call when moving tickets to history.
  • Clone EngagementTool to clone an existing engagement. Use when you need to duplicate an engagement with all its configuration.
  • Create a CollectionTool to create a help center collection. Use when adding a new organizational grouping in your Help Center.
  • Create AI ContentTool to create or update AI content in Gleap's knowledge base. Use when adding new documentation, help articles, or product information that AI assistants can reference. Supports text, file, and produ
  • Create a new chat messageCreates a new chat message in a Gleap chat session. Use this action to: - Send a message as a user or admin in an existing chat session - Reply to customer inquiries in the Gleap support system - Add
  • Create a new teamTool to create a new team. Use when you have team details ready and want to assign tickets among members.
  • Create a new ticketCreate a new support ticket in Gleap with detailed information including title, description, type, priority, status, tags, and attachments. Supports custom metadata and sentiment tracking for comprehe
  • Create Engagement BannerTool to create a new engagement banner in Gleap. Use when you want to add a banner for user engagement, announcements, or surveys. All fields are optional; the API will create a banner with default va
  • Create Engagement ChecklistTool to create a new engagement checklist. Use when you need to set up a step-by-step guide or task list for users.
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  • Create Engagement CobrowseTool to create a new cobrowse product tour. Use when you need to set up an interactive guided tour for users to follow.
  • Create Engagement EmailTool to create a new engagement email in Gleap. Use when you want to send emails for user engagement, announcements, or marketing campaigns. Requires name, subject, and body; other fields are optional
  • Create Engagement ModalTool to create a new engagement modal in Gleap. Use when you want to display a modal dialog for user engagement, onboarding, announcements, or feature introductions.
  • Create Engagement Product TourTool to create a new product tour in Gleap. Use when you want to create guided tours for onboarding, feature introductions, or step-by-step walkthroughs for users.
  • Create Engagement Push NotificationTool to create a new push notification in Gleap. Use when you want to send push notifications for user engagement, announcements, or alerts. All fields are optional; the API will create a notification
  • Create Engagement TooltipTool to create a new engagement tooltip in Gleap. Use when you want to add tooltips for user guidance, onboarding, or feature explanations.
  • Create feedback itemTool to manually create a feedback item (bug) in a Gleap project. Use when you need to: - Create a new bug report programmatically - Add customer feedback to a specific project - Submit feature reques
  • Create Help Center RedirectTool to create a new redirect for help center URLs. Use when you need to redirect old or deprecated help articles to new URLs. Supports both exact URL matching and pattern-based matching for flexible
  • Create Message TemplateTool to create a new message template in Gleap. Use when creating pre-defined message templates for support conversations, automated responses, or quick replies. The template can include actions (butt
  • Create new conversation with sessionCreate a new conversation with a session in Gleap. Use this action to initiate a conversation linked to a specific session ID within a project.
  • Create QA SnippetTool to create a QA snippet (question-answer pair) in Gleap. Use when you need to add knowledge base content or FAQ entries to help AI assistants answer user questions.
  • Create Tracker TicketTool to create a tracker ticket in Gleap. Use when you need to create a new tracker-based ticket for tracking features, bugs, or tasks.
  • Delete AI ContentTool to delete AI content by content ID. Use when you need to remove specific AI content from the system.
  • Delete AI Content BatchTool to delete all AI content by batchId. Use when you need to remove all AI-generated content associated with a specific batch identifier.
  • Delete a User from a ProjectRemoves a user (team member) from a Gleap project, revoking their access. Use this when you need to remove a team member's access to the project by their user ID. The user ID can be obtained from the
  • Delete BugsTool to delete a bug/ticket by ID. Use when you need to permanently remove a bug from the system.
  • Delete Engagement BannerTool to delete an engagement banner. Use when you need to remove a banner from the project by its banner ID.
  • Delete Engagement Chat MessageDeletes an engagement chat message from Gleap by its ID. Use this action to permanently remove a chat message from a conversation. The message ID must be obtained from a prior list or get operation. O
  • Delete Engagement ChecklistTool to delete an engagement checklist by its ID. Use when removing a checklist from the project.
  • Delete Engagement CobrowseTool to delete a cobrowse product tour by its ID. Use when you need to remove a cobrowse product tour from the project.
  • Delete Engagement EmailTool to delete an engagement email by its ID. Use when you need to remove an email from the project's engagement emails list.
  • Delete Engagement ModalTool to delete an engagement modal from a Gleap project. Use when you need to remove a modal by its ID.
  • Delete Engagement NewsTool to delete an engagement news article. Use when you need to remove a news article from the project by its news ID.
  • Delete Engagement Product TourTool to delete an engagement product tour by its ID. Use when you need to remove a product tour from the project's engagement product tours list.
  • Delete Engagement Push NotificationTool to delete an engagement push notification by its ID. Use when you need to remove a push notification from the project's engagement push notifications list.
  • Delete Engagement SurveysTool to delete an engagement survey. Use when you need to remove a survey from the project by its survey ID.
  • Delete Engagement TooltipsTool to delete an engagement tooltip. Use when you need to remove a tooltip from the project by its tooltip ID.
  • Delete Engagement WhatsApp MessageTool to delete an engagement WhatsApp message by its ID. Use when you need to remove a WhatsApp message from the project's engagement WhatsApp messages list.
  • Delete Help Center CollectionTool to delete a help center collection by ID. Use when you need to permanently remove a collection from the help center.
  • Delete Help Center RedirectTool to delete a help center redirect. Use when you need to remove a redirect from the help center by its redirect ID.
  • Delete MessageTool to delete a message (comment) from a bug or ticket. Use when you need to permanently remove a comment from a bug/ticket conversation.
  • Delete Message TemplateTool to delete a message template. Use when you need to remove a message template from the project by its template ID.
  • Delete Old AI Content BatchesDelete all AI content batches except the current batch. Use when cleaning up old AI content and keeping only the latest batch by providing its ID.
  • Delete QA AnswerTool to delete a QA answer (snippet) from a Gleap project. Use when removing help center content or AI assistant snippets.
  • Delete project sessionTool to delete a session from a Gleap project. Use when you need to remove session data by providing both project ID and session ID.
  • Delete sessionTool to delete a session by ID. Use when you need to remove a specific session from the system.
  • Delete TeamTool to delete a team by ID. Use when you need to permanently remove a team from the project.
  • Delete TicketTool to delete a ticket by ID. Use when you need to permanently remove a ticket from the system.
  • Generate ticket draft replyTool to generate an AI-powered draft reply for a ticket. Use when you need to automatically create a contextual response based on the ticket content, similar tickets, and knowledge base articles. The
  • Identify or update userIdentify or update a user's information in Gleap. Creates a new user if the userId doesn't exist, or updates the existing user's profile data. Use this to sync user information from your application t
  • Import sessionImport user sessions into Gleap for tracking and analytics. Use this action to: - Bulk import user session data from external systems - Migrate user data from other platforms into Gleap - Synchronize
  • Import sessions from IntercomImport user sessions from Intercom into Gleap. Use this to synchronize contact data and session information from your Intercom workspace to Gleap for unified customer support tracking.
  • Indicate user typingTool to indicate that a user is typing in a ticket conversation. Use this to show real-time typing indicators to other users viewing the same ticket. Set typing to true when starting to type and false
  • Indicate user viewingTool to indicate that a user is viewing a ticket. Use this to show real-time viewing indicators to other users accessing the same ticket. Set viewing to true when starting to view and false when finis
  • Link a TicketTool to link a ticket. Use when you need to connect two existing tickets after confirming both IDs exist. Example: Link a duplicate issue ticket to its original.
  • Mark Survey Responses as ReadTool to mark all survey responses as read for a given survey. Use when you need to bulk-mark survey responses as read to clear unread indicators.
  • Merge ticketsTool to merge multiple tickets into a single target ticket in Gleap. Use when you need to consolidate duplicate tickets or combine related tickets into one. You can either merge into an existing ticke
  • Post a comment on a bugTool to post a comment/message on a bug or ticket in Gleap. Use when you need to add a comment to an existing bug/ticket conversation, such as providing updates, asking questions, or documenting resol
  • Create Engagement News ArticleTool to create a new engagement news article in Gleap. Use when you need to publish announcements, product updates, or news content to users. Configure scheduling, targeting, and display frequency.
  • Create Engagement SurveyTool to create a new survey in Gleap. Use when you want to create a customer feedback survey, product satisfaction survey, or any user engagement survey. Only the name field is required; all other fie
  • Create WhatsApp Engagement MessageTool to create a new WhatsApp message in Gleap for user engagement. Use when you want to send WhatsApp messages for customer support, announcements, or marketing campaigns. All fields are optional; th
  • Reassign all tickets to userTool to reassign all tickets to the authenticated user. Use when you need to bulk reassign tickets to yourself for handling or review.
  • Resubscribe a SessionTool to resubscribe a session. Use when you need to re-enable notifications or tracking for a previously unsubscribed session.
  • Send Engagement Email PreviewTool to send a preview of an engagement email to specified email addresses. Use when you need to test or review how an engagement email will appear before sending it to the actual recipients.
  • Send ticket transcriptTool to send ticket conversation transcript to multiple email addresses. Use when you need to share the complete conversation history of a ticket with external users or team members via email.
  • Snooze a TicketTool to snooze a ticket for a specified duration. Use when you need to temporarily hide a ticket from active view. The ticket will be automatically unsnoozed after the duration expires.
  • Suggest FAQ from messageTool to suggest a FAQ from a message. Use when you want to accept or reject a FAQ suggestion for a specific message.
  • Toggle Collection Publish StatusTool to toggle the publish status of a help center collection. Use when you need to publish or unpublish a collection to control its visibility in the help center.
  • Track eventsTrack custom user events in Gleap for analytics and user behavior monitoring. Use this action to: - Record user actions like button clicks, page views, feature usage - Log business events like purchas
  • Unarchive a TicketTool to unarchive a ticket. Use when you need to restore a previously archived ticket after validation.
  • Unlink a TicketTool to unlink a ticket. Use after confirming both tickets are linked to remove their association.
  • Unsubscribe sessionsTool to unsubscribe one or more user sessions from communications. Use when users request to stop receiving messages or notifications.
  • Update AI Content by Content IDTool to update AI content by content ID. Use when modifying existing AI-powered content entries in Gleap.
  • Update a teamTool to update an existing team. Use when you need to modify team properties like name, assignment method, or members. All fields except the team ID are required in the request body.
  • Update a User for a ProjectTool to update a user’s role in a project. Use when you need to change a user's permissions.
  • Update Chat MessageUpdates an existing chat message in Gleap by its ID. This action modifies one or more fields of a chat message such as content, status, visibility, and other properties. Use this after creating a chat
  • Update a ChecklistTool to update an engagement checklist by its ID. Use to modify checklist properties such as name, description, status, items, and other configuration options.
  • Update Engagement BannerTool to update an engagement banner. Use when modifying banner properties like name, status, targeting, or scheduling.
  • Update Engagement CobrowseTool to update an existing cobrowse product tour. Use when you need to modify properties like name, description, status, or configuration of an interactive guided tour.
  • Update Engagement EmailTool to update an existing engagement email. Use when you need to modify properties like name, subject, content, status, or targeting settings of an email campaign.
  • Update Engagement ModalTool to update an existing engagement modal. Use when you need to modify properties like name, status, format, or targeting configuration of a modal dialog.
  • Update Engagement NewsTool to update an engagement news article. Use when modifying news article properties like name, status, scheduling, targeting, or other attributes.
  • Update Engagement Product TourTool to update an existing product tour. Use when you need to modify properties like name, status, configuration, or targeting of a product tour.
  • Update Engagement Push NotificationTool to update an existing push notification. Use when you need to modify properties like title, message, status, targeting, or scheduling of a push notification.
  • Update Engagement SurveyTool to update an existing engagement survey in Gleap. Use when you need to modify survey properties like name, status, type, format, frequency settings, or targeting. Only the surveyId is required; a
  • Update Engagement TooltipsTool to update an engagement tooltip. Use when modifying tooltip properties like name, active status, targeting, or frequency settings.
  • Update Engagement WhatsApp MessageTool to update an existing engagement WhatsApp message. Use when you need to modify properties like name, status, or targeting settings of a WhatsApp message campaign.
  • Update Helpcenter CollectionTool to update a help center collection. Use when you need to modify an existing collection's properties such as title, description, icon, audience filters, or organizational structure. All fields exc
  • Update help center redirectTool to update an existing help center redirect. Use when you need to modify the URL paths or match type of an existing redirect rule. This allows you to change where old URLs redirect to or update th
  • Update message templateTool to update an existing message template in Gleap. Use when you need to modify template properties like title, content, ordering, visibility, or associated actions. All fields except the template I
  • Update projectTool to update a Gleap project's configuration including name, description, notification settings, and feedback tags. Use when you need to modify project settings such as enabling/disabling notificati
  • Update QA AnswerUpdates an existing QA answer/snippet in Gleap. Use when you need to modify the question, answer, tags, or other properties of a snippet. Only the fields you provide will be updated; omitted fields re
  • Update a sessionTool to update an existing session in Gleap. Use when you need to modify session properties like user information (name, email, phone), custom data, tags, or other session attributes. All fields excep
  • Update userTool to update a user's profile information including name, availability, profile image, onboarding status, and notification settings. Use when you need to modify user profile data or preferences. Use
  • Vote for ticketTool to vote for a ticket in Gleap. Use when users want to upvote or show support for a specific ticket or feature request. Each email can only vote once per ticket to prevent duplicate votes.

Changes wait in Needs you

Changes and sends in Gleap are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

How approvals work

Gleap questions

Can an agent change data in Gleap on its own?

Not by default. Changes and sends in Gleap are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

What can an agent read in Gleap?

This connector lists 81 read actions. Reads run at once, without waiting for approval.

How does Gleap connect?

It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.

Bring Gleap to your agents.

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