FuseDesk for AI agents
Agents read FuseDesk at once. Changes and sends are held for a person's approval by default.
About FuseDesk
FuseDesk is a customer support platform for managing cases, email conversations, contacts, departments, representatives, chats, and webhooks.
What an agent can do in FuseDesk
Every FuseDesk action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in FuseDesk without asking first. 14 actions.
- Get CaseGet one FuseDesk support case and its complete history by case ID.
- Get ChatGet one FuseDesk chat and its complete message history by chat UUID.
- Get ContactGet a FuseDesk contact by UUID, including current data from its linked CRM contact.
- Get DepartmentGet a FuseDesk department's assignment, template, staleness, feedback, phone, and archive settings by department ID.
- Get EmailGet one FuseDesk email by its numeric ID, including its complete body.
- Get RepGet a FuseDesk rep's detailed profile, permissions, and signatures.
- List Case TagsList available FuseDesk case tags and their case counts.
- List ChatsList active FuseDesk chats across connected chat platforms, including assignment links, recent-message context, and lifecycle state.
- List DepartmentsList active, archived, or all FuseDesk departments using the current v2 representation.
- List RepsList active and disabled FuseDesk reps for assignment and ownership decisions.
- List WebhooksList configured FuseDesk webhook subscriptions.
- Search CasesSearch support cases by customer, assignment, status, text, and lifecycle dates, returning one controllable page.
Show all 14
- Search ContactsSearch FuseDesk and linked CRM contacts by required text. The connected API key must include FuseDesk's View Contacts permission.
- Search EmailsSearch all or only unassigned FuseDesk emails, returning one controllable page with optionally truncated bodies.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 13 actions.
- Add Case NoteAdd an internal note or call record to a case and optionally change its status.
- Bulk Merge CasesIrreversibly merge multiple FuseDesk cases. This cannot be undone; call only after the user explicitly requests a merge and verifies every case ID.
- Bulk Update CasesApply an assignment, department, status, tag, CRM automation, CRM tag, or snooze operation to multiple FuseDesk cases.
- Change Case TagApply or remove one existing case tag from one FuseDesk case.
- Close ChatIrreversibly close a FuseDesk chat and end the live conversation. This cannot be undone. Supplying rep_id, department_id, or case_status may also create and assign a new support case from the chat.
- Create CaseOpen a support case for a customer in a FuseDesk department.
- Create Case TagCreate a reusable FuseDesk case tag.
- Create ContactCreate a FuseDesk contact. FuseDesk also links the new contact to a matching contact in the connected CRM, or creates that CRM contact when no match exists.
- Reply To CaseSend an external email reply on a FuseDesk case using supplied content or an existing reply template. This immediately emails the resolved recipients.
- Snooze CaseSnooze a case until an absolute date/time or FuseDesk relative-time expression.
- Update CaseChange a case's content, customer link, assignment, department, or status. Provide at least one field to update.
- Update ChatRename, transfer, relink, or mark a live FuseDesk chat seen or unseen. Provide at least one field to update.
Show all 13
- Update ContactUpdate a FuseDesk contact. Warning: FuseDesk also updates the linked CRM contact, so confirm that both records should change before calling this tool. Provide at least one contact field or non-empty b
Changes wait in Needs you
Changes and sends in FuseDesk are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
FuseDesk questions
Can an agent change data in FuseDesk on its own?
Not by default. Changes and sends in FuseDesk are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in FuseDesk?
This connector lists 14 read actions. Reads run at once, without waiting for approval.
How does FuseDesk connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.