Zoho Desk for AI agents
Agents read Zoho Desk at once. Changes and sends are held for a person's approval by default.
About Zoho Desk
Zoho Desk is a context-aware helpdesk platform enabling support teams to track tickets, automate workflows, and gain insights on customer interactions
What an agent can do in Zoho Desk
Every Zoho Desk action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Zoho Desk without asking first. 24 actions.
- Get Contacts By IDsTool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.
- List AgentsTool to list all agents in the Zoho Desk organization with optional filtering and pagination. Use when you need to retrieve multiple agents, optionally filtered by status or confirmation state.
- List ContactsTool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.
- List ViewsList all ticket views in the Zoho Desk organization with pagination support. Views are saved filters that help organize and display tickets based on specific criteria. Use this action when you need to
- SearchSearch across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases. Use this action when you need to find records across multiple modules or within a specific m
- Get AgentTool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.
- Get Agents CountTool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.
- Get ContactTool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.
- Get DepartmentTool to fetch details of a Zoho Desk department by ID.
- Get Departments CountTool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.
- Get TicketGet Ticket
- Get Ticket Latest ThreadTool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.
Show all 24
- Get Ticket ResolutionGet Ticket Resolution
- Get Ticket ThreadTool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.
- List Contact AccountsTool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.
- List DepartmentsTool to list all departments in the current Zoho Desk organization.
- List OrganizationsTool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.
- List RolesList Roles
- List Roles By IDsList Roles By IDs
- List Teams in DepartmentTool to list teams in the specified Zoho Desk department.
- List Ticket ConversationsList Ticket Conversations
- List Ticket HistoryList audit and activity history for a ticket. History records describe ticket changes and actions. Use the conversation or thread actions instead when you need message and comment content.
- List TicketsList Tickets
- List Ticket ThreadsList message threads recorded on a Zoho Desk ticket. This returns threads only. Use the conversations action when comments and threads should be returned together.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 7 actions.
- Create ContactTool to create a new contact in Zoho Desk with name, email, and other details. Use this action when you need to add a new contact to the system, such as when onboarding a new customer or registering a
- Create TicketTool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and we
- Update TicketUpdates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties. Use this action when you need to modify an existing su
- Update AccountTool to update an existing Zoho Desk account's information such as name, email, phone, website, or description. Use this action when you need to modify account details after the account has been creat
- Update Many TasksUpdate multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany
- Upload Department LogoTool to upload/update a department logo in Zoho Desk.
- Upload Ticket AttachmentUploads a file attachment to a specific Zoho Desk ticket. The uploaded file becomes accessible as an attachment within the ticket for support agents and customers to reference. Use this action when yo
Changes wait in Needs you
Changes and sends in Zoho Desk are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Zoho Desk questions
Can an agent change data in Zoho Desk on its own?
Not by default. Changes and sends in Zoho Desk are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Zoho Desk?
This connector lists 24 read actions. Reads run at once, without waiting for approval.
How does Zoho Desk connect?
It connects with OAuth 2.0. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.