Gorgias for AI agents
Agents read Gorgias at once. Changes and sends are held for a person's approval by default.
About Gorgias
Gorgias is a helpdesk and live chat platform specializing in e-commerce, offering automated support, order management, and unified customer communication
What an agent can do in Gorgias
Every Gorgias action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Gorgias without asking first. 21 actions.
- List TeamsLists teams in Gorgias.
- Get AccountRetrieves your Gorgias account information.
- Get CustomerRetrieves a specific customer from Gorgias.
- Get EventRetrieves a specific event from Gorgias.
- Get TeamRetrieves a specific team from Gorgias.
- Get TicketRetrieves a specific ticket from Gorgias.
- Get Ticket MessageRetrieves one message from a Gorgias ticket. Reference: https://developers.gorgias.com/reference/get-ticket-message
- List Account SettingsLists all account settings in Gorgias.
- List Customer Field ValuesLists all field values for a customer in Gorgias.
- List CustomersLists customers in Gorgias with various filtering options.
- List EventsLists events in Gorgias. Returns event objects with pagination support via cursor. Reference: https://developers.gorgias.com/reference/get_api-events
- List IntegrationsLists Gorgias integrations, optionally filtered by integration type. Reference: https://developers.gorgias.com/reference/list-integrations
Show all 21
- List MessagesLists messages in Gorgias, optionally filtered by ticket. Reference: https://developers.gorgias.com/reference/list-messages
- List RulesLists automation rules with optional name search. Reference: https://developers.gorgias.com/reference/list-rules
- List TagsLists workspace tags independently of any ticket. Reference: https://developers.gorgias.com/reference/list-tags
- List Ticket Field ValuesLists all field values for a ticket in Gorgias.
- List TicketsLists tickets in Gorgias with various filtering options.
- List Ticket TagsLists all tags for a ticket in Gorgias.
- List UsersLists helpdesk users with optional role and identity filters. Reference: https://developers.gorgias.com/reference/list-users
- List View ItemsLists tickets matching a saved Gorgias view. Reference: https://developers.gorgias.com/reference/list-view-items
- List ViewsLists saved ticket views, optionally filtered by category. Reference: https://developers.gorgias.com/reference/list-views
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 23 actions.
- Add Ticket TagsAdds tags to a ticket in Gorgias.
- Create Account SettingCreates a new account setting in Gorgias.
- Create CustomerCreates a new customer in Gorgias.
- Create MacroCreates a reusable response macro and its ticket actions. Reference: https://developers.gorgias.com/reference/create-macro
- Create RuleCreate a JavaScript automation rule in Gorgias.
- Create TeamCreates a new team in Gorgias.
- Create TicketCreates a new ticket in Gorgias.
- Create ViewCreate a saved ticket-list view in Gorgias.
- Delete CustomerDeletes a specific customer from Gorgias.
- Delete Customer Field ValueDeletes a specific field value for a customer in Gorgias.
- Delete CustomersDeletes multiple customers from Gorgias.
- Delete TeamDeletes a specific team from Gorgias.
Show all 23
- Delete TicketDeletes a specific ticket from Gorgias.
- Delete Ticket Field ValueDeletes a specific field value for a ticket in Gorgias.
- Merge CustomersMerges two customers in Gorgias, combining their data and history.
- Remove Ticket TagsRemoves tags from a ticket in Gorgias.
- Send Ticket MessageSends an externally delivered message on an existing Gorgias ticket. Delivery happens asynchronously after creation; internal notes are not supported. References: https://developers.gorgias.com/refere
- Set Customer DataSets the complete data object for a customer in Gorgias.
- Set Ticket TagsSets the complete list of tags for a ticket in Gorgias.
- Update Account SettingUpdates an existing account setting in Gorgias.
- Update CustomerUpdates an existing customer in Gorgias.
- Update TeamUpdates an existing team in Gorgias.
- Update TicketUpdates an existing ticket in Gorgias.
Changes wait in Needs you
Changes and sends in Gorgias are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Gorgias questions
Can an agent change data in Gorgias on its own?
Not by default. Changes and sends in Gorgias are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Gorgias?
This connector lists 21 read actions. Reads run at once, without waiting for approval.
How does Gorgias connect?
It connects with API key or OAuth 2.0. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.