Zendesk for AI agents

Agents read Zendesk at once. Changes and sends are held for a person's approval by default.

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About Zendesk

Zendesk provides customer support software with ticketing, live chat, and knowledge base features, enabling efficient helpdesk operations and customer engagement

What an agent can do in Zendesk

Every Zendesk action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.

Runs at once (reads)

Looks things up in Zendesk without asking first. 256 actions.

Get AttachmentRetrieve details of a single Zendesk attachment by its ID. Use when you have an attachment_id from ticket comments or an attachments list and need to fetch full attachment metadata including file name
Get UserTool to fetch a single Zendesk user by numeric user_id. Use when you have a user ID from ticket payloads (requester_id, submitter_id, assignee_id, author_id) and need to enrich with full user details
Get User's Assigned TicketsList tickets assigned to a specific Zendesk user. Returns all tickets where the specified user is the assignee. Use when you need to retrieve all tickets currently assigned to a particular agent or us
Get User's CC'd TicketsList tickets where a specific Zendesk user is CC'd (carbon copied). Use when you need to retrieve all tickets where a particular user has been added as a CC recipient, such as for tracking user notifi
Get User's Followed TicketsList tickets the specified Zendesk user is following. Returns all tickets where the specified user is a follower. Use when you need to retrieve all tickets a particular user is watching or tracking, s
Get User's Requested TicketsList tickets requested by a specific Zendesk user. Use when you need to retrieve all tickets where a particular user is the original requester, such as for tracking user's support history, compliance
List TicketsList Zendesk tickets with pagination and filtering. Only server-side filter available is external_id; status, priority, tags, assignee_id, and date-range filters must be applied client-side. Timestamp
List UsersTool to list/enumerate Zendesk users via the Users API. Use when you need to export or iterate through the user directory without a specific name/email filter. Supports both cursor and offset paginati
Search ZendeskTool to search for tickets, users, organizations, and groups in Zendesk using query syntax. Use when you need to find resources across Zendesk using flexible search criteria.
Autocomplete ProblemsAutocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.
Autocomplete UsersSearch for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint. Returns an array of users whose name starts with the provided query. Use when you need to find users by name
Check Host Mapping Validity for Existing BrandCheck the host mapping validity for an existing brand in Zendesk. Returns the current CNAME record, expected CNAME values, validity status, and the reason for validity or invalidity. Use this action w

Show all 256

Count Deleted UsersCount deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.
Count User CCD TicketsCount tickets where the specified user is CCD (carbon copy distribution). Returns an approximate count of tickets where the user appears in the CCD field. Use when you need to know how many tickets a
Count Custom Object RecordsCount the number of records in a specific Zendesk custom object. Use when you need to determine the total number of records for a custom object type, which is useful for reporting, capacity planning,
Count Zendesk OrganizationsCount the number of organizations in Zendesk. Returns an approximate count of organizations with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use whe
Detect Best LocaleDetect the best language/locale for the current user based on their browser settings and account preferences. Use when you need to determine the optimal language to display content in for a user, such
Get Zendesk About MeGet information about the currently authenticated user in Zendesk. Returns only the caller's own account; to look up other users, use ZENDESK_SEARCH_ZENDESK_USERS. Response nests the user object under
Get Account SettingsRetrieve Zendesk account settings. Use this action when you need to view the configuration and feature flags for a Zendesk account, including API settings, branding, ticket preferences, chat configura
List Active TriggersList all active ticket triggers in Zendesk. Use when you need to retrieve the currently active trigger rules that automatically perform actions on tickets when certain conditions are met. This action
Count ActivitiesCount ticket activities in Zendesk. Returns an approximate count of ticket activities. Use when you need to know how many activities exist in the activity stream for reporting or operational purposes.
Get Zendesk OrganizationsGet all organizations in Zendesk. Returns results nested under an 'organizations' array; an empty list is valid. Accepts no server-side filters — all filtering by name, domain_names (an array field),
Get AppGet a single Zendesk app by its numeric ID. Use when you have an app ID and need to retrieve the app's details including name, author information, version, installation count, categories, and descript
Get App Installation RequirementsList all requirements for a Zendesk app installation. Use when you need to check what configuration or parameters are required for a specific installed app to function properly. Requirements may inclu
List Apps Location InstallationsList all apps location installations from Zendesk. Returns an array of app installation IDs organized by location name. Use when you need to retrieve information about apps installed in specific locat
Get App Public KeyRetrieves the public key for a specific Zendesk app. The response is in JSON Web Key (JWK) format containing RSA key components (modulus n, exponent e). Use this action when you need to verify JWTs is
Get App Public Key PEMRetrieves the public key for a specific Zendesk app in PEM format. The PEM format is a standard base64-encoded certificate format that can be used to verify that requests from the app are legitimate.
Get Autocomplete TagsSearch for Zendesk tags using autocomplete. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.
Show AutomationShow a specific automation by its ID. Use when you need to retrieve details of a single automation rule in your Zendesk account, such as for auditing, modifying, or understanding what actions and cond
List AutomationsList all automations for the current Zendesk account. Use when you need to retrieve, audit, or review the automation rules configured in your Zendesk account. Automations are business rules that autom
Search AutomationsSearch for Zendesk automations by their title. Use when you need to find automations in your Zendesk account by searching for keywords in their titles. Automations are business rules that automaticall
List BrandsList all brands configured in your Zendesk account. Use when you need to enumerate available brands, check which brand is set as default, or retrieve brand metadata like subdomain and host mappings. T
Get Zendesk BrandShow a Brand. Use when you have a brand ID and need to retrieve detailed information about a specific Zendesk brand, including its name, subdomain, active status, Help Center configuration, logo, and
List Agents by BrandList agents assigned to a specific brand in Zendesk. Use when you need to enumerate which agents have access to a specific brand, such as auditing brand access permissions or determining which agents
Get Custom Object Fields LimitGet the current count and maximum limit for custom object fields in Zendesk. Returns the number of fields currently defined for a specific custom object and the maximum allowed limit. Use when you nee
Get Custom Object Records LimitGet the current record limit and usage count for custom objects in Zendesk. Returns the current number of custom object records and the maximum allowed limit. Use when you need to check how many custo
Get Custom Objects LimitGet the current count and maximum limit for custom objects in Zendesk. Use when you need to check how many custom objects exist in your Zendesk account and what the allowed limit is, to avoid exceedin
Get Custom StatusGet a specific custom ticket status from Zendesk by its ID. Use when you have a custom status ID from ticket payloads or from listing custom statuses and need to retrieve the full status details inclu
List Custom Ticket StatusesList custom ticket statuses available in a Zendesk account. Use when you need to retrieve all undeleted custom ticket statuses, optionally filtered by status category, active state, or default status.
List Deleted TicketsLists tickets that have been deleted from Zendesk, showing up to 100 deleted tickets per page with pagination. Use when you need to retrieve information about previously deleted tickets or audit ticke
Get Deleted UserRetrieves a single deleted Zendesk user by their ID. Use when you have a specific deleted user ID and need to fetch details about that deleted user, such as for auditing purposes, account recovery, or
Get Deletion ScheduleRetrieve a specific deletion schedule from Zendesk by its ID. Use this action when you need to get the details of a particular deletion schedule, including its title, description, active status, objec
List Deletion SchedulesList all deletion schedules for the current Zendesk account. Use when you need to retrieve, audit, or review the deletion schedule rules configured in your Zendesk account. Deletion schedules define a
List Dynamic Content ItemsList all dynamic content items configured in your Zendesk account. Use when you need to enumerate available dynamic content items, check variants for localization, or retrieve metadata about placehold
Show Dynamic Content ItemShow a specific dynamic content item by its ID. Use when you have a dynamic content item ID and need to retrieve its details, including name, default locale, placeholder value, variants, and creation/
Show Many Dynamic Content ItemsRetrieve multiple dynamic content items by their identifiers. Use when you have specific dynamic content item IDs or names and need to fetch their metadata including placeholder, default locale, varia
List Dynamic Content VariantsList all variants of a specific Zendesk dynamic content item. Use when you need to retrieve all locale variants for a dynamic content item to view, manage, or update the localized content. Variants re
Show Dynamic Content Item VariantShow a specific variant of a dynamic content item in Zendesk. Use when you have a dynamic_content_item_id and dynamic_content_variant_id and need to retrieve the variant's details including its conten
Get Email NotificationRetrieve details of a single email notification in Zendesk by its notification ID. Use when you have a notification_id from ticket audit logs or email notifications list and need to fetch full notific
Get Email NotificationsList email notifications from Zendesk. Use this action when you need to retrieve email notification records filtered by ticket, comment, or notification ID. The filter parameter is required to specify
Show Many Email NotificationsShow details of many email notifications in Zendesk. Use when you need to retrieve multiple email notifications at once by their IDs, associated comment IDs, or associated ticket IDs. At least one of
List End User IdentitiesTool to list all identities associated with a specific end user. Use when you need to retrieve the email addresses and/or phone numbers linked to an end user account. Supports optional filtering by id
Get End User IdentityTool to fetch a specific end user identity by user ID and identity ID. Use when you need to retrieve detailed information about a particular user identity in Zendesk.
Get Group MembershipGet a group membership by its unique ID. Use when you have a group membership ID and need to retrieve details including the associated group, user, and timestamps. Note: The group_membership_id parame
List Group MembershipsList all group memberships in your Zendesk account. Group memberships link users to groups, determining which agents belong to which support groups. Use when you need to audit group assignments, manag
List Memberships By GroupList group memberships for a specific Zendesk group. Use when you need to retrieve all members assigned to a particular group, audit group membership, or understand which users belong to a specific su
List Assignable GroupsList all groups that can be assigned to tickets or users in your Zendesk account. Use when you need to enumerate available groups for assignment operations, check group availability, or retrieve group
Count GroupsCount groups in Zendesk. Returns an approximate count of groups in the system. Use when you need to know how many groups exist for reporting, organizational management, or operational purposes. This a
Count Users by GroupCount users in a specific Zendesk group. Returns an approximate count of users belonging to the specified group, with optional filtering by role or permission set. Use when you need to know how many u
List Group UsersList all users belonging to a specific Zendesk group. Use when you need to retrieve all members of a particular group, with optional filtering by user role, permission set, or external ID. This action
List Guide Survey ResponsesList survey responses from Zendesk Guide. Use when you need to retrieve CSAT survey responses, analyze customer satisfaction scores, or monitor survey completion rates. Survey responses are available
List Guide SurveysList available CSAT (Customer Satisfaction) surveys in Zendesk Guide. Use when you need to retrieve survey definitions, check which surveys are enabled/disabled, or get survey questions and versions.
Get Incremental OrganizationsRetrieve organizations that have been modified since a specified start time using the Incremental Organization Export API. Use when you need to sync or track changes to Zendesk organizations over time
Incremental Routing Attributes ExportExport routing attributes incrementally with optional start_time filtering and cursor-based pagination. Use when you need to retrieve all skill-based routing attributes (attributes, attribute values,
Get Incremental Routing Attribute ValuesRetrieve routing attribute values that have been modified since a specified start time using the Incremental Skill-Based Routing API. Use when you need to sync or track changes to routing attributes,
Export Incremental Routing Instance ValuesExport incremental routing instance values from Zendesk skill-based routing. Returns a stream of changes that occurred on routing attributes, attribute values, and instance values. Use this action whe
Get Incremental Sample ExportTest the incremental export by retrieving a sample of records that have changed since a specified start time. Use this action to verify your incremental export setup before running full exports. Use w
Get Incremental Ticket EventsExport incremental ticket events from Zendesk. Use when you need to track changes to tickets over time, monitor agent performance metrics, or sync ticket event data with an external system. This actio
List Ticket Metric EventsList ticket metric events in Zendesk that occurred on or after a specified time. This action supports incremental data export — use the end_time from one response as the start_time for the next reques
Get Incremental TicketsRetrieve tickets that have been modified since a specified start time using the Incremental Ticket Export API. Use when you need to sync or track changes to Zendesk tickets over time, build audit trai
Get Incremental Tickets (Cursor)Export tickets incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to tickets since a specific time, with support for large result sets through cursor-ba
Get Incremental UsersRetrieve users that have been modified since a specified start time using the Incremental User Export API. Use when you need to sync or track changes to Zendesk users over time, such as for data wareh
Incremental User Export (Cursor)Export users incrementally using cursor-based pagination. Use when you need to export all users from Zendesk in a reliable, paginated manner. The start_time parameter is required for the initial reque
List Job StatusesList job statuses from Zendesk. Shows the status of all background jobs that have been initiated, including those created by bulk operations like bulk updates, imports, or exports. Each job status inc
Get Job StatusGet a single job status by ID from Zendesk. Shows the status of a background job initiated by bulk operations (like bulk updates, imports, or exports). The response includes progress information, comp
Get LocaleGet a locale by its ID or BCP-47 code. Use when you need to retrieve details about a specific locale including the locale identifier, language name, and timestamps.
List LocalesList all translation locales available for your Zendesk account. Use when you need to retrieve the available locales for translation purposes, check which languages are enabled, or get locale metadata
List Agent LocalesList the translation locales that have been localized for agent use. Use when you need to discover which locales are available for agents to work with in multilingual support scenarios. This is a read
Get Current LocaleShow the current locale for a Zendesk account. Use when you need to determine what language/locale is currently active for the account, which affects how content is displayed to end users and which tr
Show MacroShow a specific macro by its ID. Use when you need to retrieve details of a single macro in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are conf
List Macro AttachmentsList all attachments associated with a specific Zendesk macro. Use when you need to retrieve the files attached to a macro, such as images used in macro content or documents included in automated resp
List Macro CategoriesList all macro categories available to the current Zendesk account. Use when you need to retrieve or browse available macro categories for organizing and applying macros to tickets. This action is rea
List Macro Action DefinitionsRetrieve the definitions of all actions that a macro can perform in Zendesk. Use this action when you need to discover what actions are available for macro creation, understand the available values fo
Show Macro ReplicaShow a macro replica (unpersisted macro representation) based on a macro ID and ticket ID. Use when you need to preview how a macro will look when applied to a specific ticket, allowing you to see the
List MacrosList all shared and personal macros available in your Zendesk account. Use when you need to retrieve, audit, or review the macros configured for automating ticket responses and actions. Macros are sav
List Macro ActionsList supported actions for macros in Zendesk. Use when you need to discover what field modifications are available when creating or editing macros. This endpoint returns the available action fields th
List Active MacrosList all active shared and personal macros in Zendesk. Use when you need to retrieve, audit, or review the macros configured in your Zendesk account. Macros are saved responses that agents can apply t
Show Changes to TicketShow changes to a ticket that would result from applying a macro. Use when you need to preview what changes a macro would make to a ticket before actually applying it. This allows you to review the ch
Search MacrosSearch for Zendesk macros by their title. Use when you need to find macros in your Zendesk account by searching for keywords in their titles. Macros are pre-defined responses or actions that can be ap
Show Object TriggerShow a specific trigger for a custom object in Zendesk. Use when you need to retrieve details of a single trigger, such as for auditing, understanding its conditions and actions, or preparing modifica
List Open RequestsList open requests from Zendesk. Use this action when you need to retrieve all requests with "open" status for the authenticated user. Supports sorting by creation date or last update time. This actio
Get Organization FieldGet details for a specific organization field in Zendesk by its ID or key. Use this action when you need to retrieve detailed information about a single custom organization field, including its type,
List Organization FieldsList all custom organization fields for the Zendesk account. Use this action when you need to retrieve or audit the custom organization field definitions configured in your Zendesk instance. Organizat
Get Organization MembershipGet details for a specific organization membership by its ID. Use when you have an organization membership ID and need to retrieve the associated user, organization, and membership metadata. This acti
Get Organization Related InfoGet related counts and information for a specific Zendesk organization by ID. Returns metadata about tickets, users, groups, activities, and other related resources associated with the organization. U
List Organization RequestsList requests for a specific Zendesk organization. Use when you need to retrieve all requests associated with a particular organization. This action returns request details including subject, status,
Autocomplete OrganizationsSearch for Zendesk organizations using autocomplete. Use when you need to find organization suggestions based on a partial organization name for ticket creation, user assignment, or organization looku
List Organization MergesList all organization merge operations for a specific organization in Zendesk. This action retrieves the merge history showing which organizations were merged into or out of the specified organization
Show Many OrganizationsShow many Zendesk organizations by their IDs or external IDs. Use when you need to retrieve multiple organizations in a single API call. Accepts up to 100 organization IDs or external IDs as comma-sep
Count Organization TicketsCount organization tickets in Zendesk. Returns an approximate count of tickets for a specific organization. Use when you need to know how many tickets are associated with an organization for reporting
Get Organization SubscriptionShow Organization Subscription - retrieves details of a specific organization subscription by its ID. Use when you need to get information about an organization subscription, including the associated
List Organization SubscriptionsList Organization Subscriptions in Zendesk. Returns organization subscriptions with pagination support (cursor and offset). Use when you need to retrieve all organization subscriptions or need to pagi
Get Organization TagsList all tags associated with a specific Zendesk organization. Use when you need to retrieve the tags assigned to a particular organization for ticket categorization, filtering, or reporting purposes.
Get Organization TicketsGet tickets for a specific organization in Zendesk. Returns tickets where organization_id matches the specified organization. Use when you need to retrieve all tickets associated with a particular org
List Organization UsersList all users associated with a specific Zendesk organization. Returns a paginated list of users who are members of the organization. Use when you need to see all users belonging to a particular orga
Count Organization UsersCount users in a specific Zendesk organization by ID. Returns an approximate count of users. Use when you need to know how many users belong to a particular organization for reporting or operational p
Get Owned AppsList apps owned by the current Zendesk account. Use when you need to retrieve information about apps installed in your Zendesk instance, such as checking installed apps, reviewing app details (version
List Ticket ProblemsList Zendesk ticket problems. Use when you need to retrieve all tickets of type 'problem' in your Zendesk account. The response is always ordered by updated_at by default; use sort_by and sort_order p
List Public LocalesList all available public locales that can be used for translations in Zendesk. Use when you need to enumerate supported languages/locales for your Zendesk account, display language options to users,
Get Recent TicketsList recently viewed tickets in Zendesk. Returns tickets sorted by the time they were last viewed, most recent first. Useful for agents to quickly access tickets they've been working on. The endpoint
List Request CommentsList comments on a Zendesk request. Use when you need to retrieve all comments from a specific ticket request to understand the conversation history or gather context for responding. The comments are
List CCD RequestsList CCD Requests. Use when you need to retrieve requests where the authenticated end user is listed as a CC (carbon copy) recipient. These are requests the user is watching but did not create. Suppor
Get Request CommentGet a specific comment from a Zendesk request. Use when you need to retrieve a single comment by its ID for a given request, such as displaying a specific comment detail or checking comment metadata.
Search RequestsSearch for requests in Zendesk using query syntax. Use when you need to find customer requests across Zendesk using flexible search criteria such as status, priority, subject, or requester information
List Solved RequestsList Zendesk requests with the 'solved' status. Useful for reviewing completed customer requests, generating reports on resolution times, or tracking customer satisfaction. Use this action when you ne
Get Agent Attribute ValuesRetrieve attribute values for multiple agents/users using the Skill-Based Routing API. Use when you need to get the routing attribute values (such as skills, languages, or other qualifications) assign
List Satisfaction RatingsList satisfaction ratings for tickets in Zendesk. Use when you need to retrieve customer satisfaction feedback, analyze CSAT scores, or review ratings with their associated tickets and assignees. Supp
Count Satisfaction RatingsCount satisfaction ratings in Zendesk. Returns an approximate count of satisfaction ratings. Use when you need to know how many satisfaction ratings exist for reporting or operational purposes.
Get Search Results CountCount the number of items matching a search query in Zendesk. Use when you need to know how many results a search would return without fetching all the actual results. This is useful for displaying re
Export Search ResultsExport search results from Zendesk using cursor-based pagination. Use when you need to export large sets of search results (tickets, users, organizations, groups) and process them in batches using cur
List Side Conversation EventsRetrieve side conversation events for incremental export. Returns events created since the specified start_time in chronological order. Use when you need to export or sync side conversation events for
Get Support AddressGet a support address by its unique ID. Use when you have a support_address_id and need to retrieve details including the email address, brand association, and DNS verification statuses. This is a rea
List TagsList Zendesk tags in order of popularity. Use when you need to view all available tags in your Zendesk account, or when you need to find tags that are most frequently used across tickets.
Count TagsCount Tags in Zendesk. Returns an approximate count of tags. Use when you need to know how many tags exist in your Zendesk account for reporting or operational purposes.
Show TargetShow a specific target by its ID. Use when you have a target ID and need to retrieve its details including title, type, active status, and creation timestamp. This is a read-only, idempotent operation
Show Target FailureShow a target failure in Zendesk. Use when you have a target_failure_id and need to retrieve details about a failed target execution, including the HTTP status code, raw request/response data, and con
List Target FailuresList the 25 most recent target failures in Zendesk. Target failures occur when a target (webhook, callback, or external integration) fails to execute properly. Each failure record includes the request
List TargetsList all targets for the current Zendesk account. Use when you need to retrieve, audit, or review the targets configured in your Zendesk account. Targets are endpoints that receive data when triggers
Get Ticket AuditShow a specific audit for a ticket from Zendesk. Returns a single audit record containing events that describe changes made to the ticket. Each audit captures a specific action such as comments, statu
List Ticket CollaboratorsList all collaborators (CC'd users) on a Zendesk ticket. Use when you need to see who is currently CC'd on a ticket, such as when coordinating with multiple stakeholders or before adding/removing coll
Get Ticket CommentsList comments on a Zendesk ticket. Returns the comments added to the ticket in chronological order (oldest first by default). Each comment has both `html_body` and `plain_body` fields — use `plain_bod
List Ticket Email CCsList Email CCs for a Ticket. Use when you need to retrieve a list of users who are CC'd on a specific Zendesk ticket. This endpoint returns all email CC records associated with the ticket, including u
Show Ticket FieldShow a specific ticket field by its ID. Use when you need to retrieve details of a single ticket field in your Zendesk account, such as for auditing, understanding field configuration, or validating f
List Ticket FieldsList all system and custom ticket fields in Zendesk. Use when you need to retrieve field definitions for building forms, validating field values, or understanding available ticket field structure. Sup
Count Ticket FieldsCount ticket fields in Zendesk. Returns an approximate count of system and custom ticket fields. Use when you need to know how many ticket fields exist for reporting or operational purposes.
Show Many Ticket FieldsRetrieve multiple ticket fields by their IDs or keys in a single request. Use when you have specific ticket field identifiers (numeric IDs like '123' or keys like 'priority', 'status', 'subject') and
List Ticket FollowersList all followers on a Zendesk ticket. Use when you need to see who is following a ticket, such as when coordinating with stakeholders or managing ticket notifications. Followers receive notification
List Ticket FormsList all ticket forms configured in your Zendesk account. Use when you need to enumerate available ticket forms, retrieve form metadata like display names and visibility settings, or audit which ticke
Show Many Ticket FormsShow multiple ticket forms by their IDs. Use when you need to retrieve specific ticket forms by their IDs to display form details, validate form availability, or bulk fetch form configurations. The `i
List Ticket IncidentsList incidents linked to a problem ticket in Zendesk. Use when you need to retrieve all incident tickets that share the same root cause as a problem ticket. Incidents are tickets of type 'incident' th
Get Ticket MetricRetrieve a specific ticket metric from Zendesk by its ID. Use this action when you have a ticket_metric_id and need to fetch the detailed metrics for that ticket, including resolution times, wait time
Get Ticket MetricsList Ticket Metrics from Zendesk. Returns a list of tickets with their associated metrics including response times, resolution times, and assignment statistics. Use when analyzing ticket performance,
List Ticket AuditsList all audits (change history) for a specific Zendesk ticket. Use when you need to track all changes made to a ticket including comments, status changes, assignments, and other modifications. Each a
Count Ticket AuditsCount audits for a specific ticket in Zendesk. Returns an approximate count of audits associated with the specified ticket. Use when you need to know how many audit records exist for a ticket for repo
Count Ticket CommentsCount comments on a Zendesk ticket. Returns an approximate count of comments added to the specified ticket. Use when you need to know how many comments exist on a ticket without fetching the full comm
Get Ticket Conversation LogList conversation log events for a specific Zendesk ticket. Use this action when you need to retrieve the chronological history of interactions, comments, and activities on a ticket. The conversation
Count Zendesk TicketsCount the number of tickets in Zendesk. Returns an approximate count of tickets with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need t
List Ticket SkipsList ticket skips for a specific ticket from Zendesk. Use when you need to retrieve all skip records associated with a particular ticket, such as when reviewing which agents skipped working on a ticke
Get Ticket MetricsGet ticket metrics from Zendesk for a specific ticket. Returns performance metrics including resolution times, agent and requester wait times, reply counts, station changes, and timestamps for key eve
List Side Conversation EventsList all events for a specific side conversation on a Zendesk ticket. Returns events in chronological order including creation, replies, and state updates. Use this action when you need to view the co
Show TriggerShow a specific trigger by its ID. Use when you need to retrieve details of a single trigger in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are
List Trigger CategoriesList all ticket trigger categories in your Zendesk account. Use when you need to retrieve, audit, or review the trigger category organization for your business rules and automations. Supports filterin
Show Trigger CategoryShow a specific ticket trigger category by its ID. Use when you need to retrieve details of a single trigger category, such as for auditing or understanding the organization of your ticket triggers. T
List Ticket TriggersList all ticket triggers for the current Zendesk account. Use when you need to retrieve, audit, or review the trigger rules configured in your Zendesk account. Triggers are business rules that automat
Get Ticket Trigger DefinitionsGet Ticket Trigger Action and Condition Definitions. Use when you need to discover the available actions and conditions that can be used to create or configure ticket triggers. This returns metadata a
Search Ticket TriggersSearch for Zendesk ticket triggers by their title. Use when you need to find triggers in your Zendesk account by searching for keywords in their titles. Triggers are business rules that automatically
Get Full User EntitlementsTool to retrieve full entitlements for a Zendesk user across all products (Chat, Explore, Talk, Guide). Use when you need to check which Zendesk products a user has access to and their activation stat
Get User EventsRetrieve event history for a specific Zendesk user. Use when you need to track user activity such as login history, profile changes, or other interactions with the Zendesk system. Supports filtering b
Get User Field By IDRetrieve a single Zendesk user field by its numeric ID. Use when you have a user field ID and need to fetch its full definition including title, type, description, custom options, validation patterns,
List User Field OptionsList custom user field options for a given user field. Use when you need to retrieve the dropdown or tag options available for a custom user field in Zendesk. This action fetches the configurable opti
List User FieldsList all custom user fields configured in your Zendesk account. Use when you need to retrieve the schema of user-defined fields (like dropdown options, validation patterns, or field types) to build dy
Get User Fields Show ManyRetrieve multiple Zendesk user fields by their keys. Use when you have specific user field keys and need to fetch their definitions (title, type, description, options, etc.) in a single request instea
Get User Profile by Profile IDRetrieve a single Zendesk user profile by its Sunshine profile ID. Use this action when you have a specific profile_id (obtained from profile listings or search results) and need to fetch the full pro
Get User Profile Events by IDGet events for a Sunshine profile by its profile ID. Use when you have a specific Sunshine profile ID (obtained from profile lookup or creation) and need to retrieve all events associated with that pr
Autocomplete UsersAutocomplete users by name or phone number. Use when you need to find users based on a partial name or phone number for ticket creation or user lookup scenarios. At least one of 'name' or 'phone' must
List Brand Agent Memberships By UserList brand agent memberships for a specific user in Zendesk. Use when you have a user ID and need to find all brands that the user is an agent for, such as auditing which brands a specific agent can a
Get User Compliance Deletion StatusesTool to fetch GDPR compliance deletion statuses for a specific Zendesk user. Use when you need to check the deletion status for each compliance area (e.g., chat, talk) associated with a user account.
Count UsersCount users in Zendesk. Returns an approximate count of users. If the count is more than 1000, the value is an estimate and the response is refreshed every 24 hours. Use when you need to know how many
List User SessionsList all sessions for a specific Zendesk user. Returns details about each active session including authentication time and last seen time. Use this action to monitor session activity for a specific us
List Memberships By UserList group memberships for a specific Zendesk user. Use when you need to retrieve all groups a user belongs to, audit user group assignments, or understand which support groups a specific user is a me
Get User's Group MembershipGet a specific group membership for a user by their IDs. Use when you have both a user ID and a group membership ID and need to retrieve details including the associated group, user, and timestamps. T
List User GroupsList all groups that a specific Zendesk user belongs to. Use when you need to find which support groups a user is a member of, audit team memberships, or retrieve group membership information for a pa
Count User GroupsCount user groups in Zendesk. Returns an approximate count of groups that a specific user belongs to. Use when you need to know how many groups a user is assigned to for reporting, organizational mana
Show User IdentityTool to show a specific user identity by user ID and identity ID. Use when you need to retrieve detailed information about a particular identity associated with a Zendesk user. This action is read-onl
Get Current SessionShow the currently authenticated session in Zendesk. Returns details about the active session including authentication time, last seen time, and user ID. Use when you need to verify the current sessio
Get Current User SettingsGet the settings for the currently authenticated user in Zendesk. Returns user preferences including Admin Center UI settings, Lotus UI settings (onboarding, tooltips, keyboard shortcuts), and shared
List User Organization MembershipsList organization memberships for a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to. Returns membership details including default status,
Get User's Organization MembershipGet details for a specific organization membership by user ID and membership ID. Use when you have both a user ID and an organization membership ID and need to retrieve the associated membership metad
List User OrganizationsList organizations associated with a specific Zendesk user. Use when you have a user_id and need to retrieve all organizations that user belongs to. Returns organization details including name, domain
Get User's Organizations CountReturns an approximate count of organizations that a user belongs to. Use when you need to know how many organizations a specific user is associated with in Zendesk.
List User's Organization SubscriptionsList User's Organization Subscriptions - retrieves organization subscriptions for a specific user. Use when you need to get all organization subscriptions associated with a particular user, including
Get User Password RequirementsGet password requirements for a specific Zendesk user. Use when you need to retrieve the password policy rules that apply to a user's password, such as minimum length, complexity requirements, or expi
Get Users ProfilesRetrieve profiles associated with a specific Zendesk user by user ID. Use when you need to look up user profile information using the Zendesk user ID. This action returns all profiles linked to the sp
Get User Related InfoGet related counts and information for a specific Zendesk user by ID. Returns metadata about assigned tickets, CC'd tickets, organization subscriptions, and requested tickets associated with the user.
List User RequestsList ticket requests for a specific Zendesk user. Use when you need to retrieve all requests associated with a particular user ID. This is useful for viewing a user's request history or monitoring the
List User SkipsList ticket skips for a specific user from Zendesk. Use when you need to retrieve all skip records associated with a particular user, such as when analyzing which tickets a user has skipped or reviewi
Get User TagsList all tags assigned to a specific Zendesk user. Use when you need to see what tags are associated with a particular user for organizing, filtering, or categorizing user data. This action is read-on
Count User Assigned TicketsCount tickets assigned to a specific user in Zendesk. Returns an approximate count of tickets where the user is the assignee. Use when you need to know how many tickets are currently assigned to a par
List View Filter DefinitionsList the definitions of the conditions and actions available for constructing views in Zendesk. Use this action when you need to discover what filter fields, operators, grouping options, and sorting o
List ViewsList shared and personal views available to the current user in Zendesk. Use when you need to retrieve, audit, or review the views configured in your Zendesk account. Views are saved ticket filters th
List Active ViewsList all active shared and personal views available in Zendesk. Use when you need to retrieve, audit, or present the view configuration in your Zendesk account. Views define how tickets are filtered,
List Views - CompactRetrieves a compacted list of shared and personal views available to the current user in Zendesk. Use when you need to quickly fetch a lightweight list of views without full details. This endpoint ret
Count ViewsCount shared and personal views in Zendesk. Returns an approximate count of all views (both shared and personal) available in the account. Use when you need to know the total number of views configure
Count Tickets in ViewsCount tickets in multiple Zendesk views. Returns the ticket count for each view ID provided in a single API call. Use when you need to quickly get counts for multiple views at once for reporting or da
Execute ViewExecute a Zendesk view to retrieve its column titles and matching ticket rows. Use when you need to run a saved view and get its results - useful for checking which tickets match a view's conditions w
Search ViewsSearch for Zendesk views by their title. Use when you need to find views in your Zendesk account by searching for keywords in their titles. Views are saved searches that display tickets matching speci
List Views By IDsGet multiple Zendesk views by their IDs. Use when you need to retrieve specific views by their IDs in a single request rather than fetching them one by one. The IDs should be provided as a comma-separ
List Tickets From ViewList tickets from a specific Zendesk view. Use this action when you need to retrieve all tickets that match a view's conditions, such as for reporting, bulk operations, or analyzing tickets filtered b
Count Tickets in ViewCount tickets in a specific view in Zendesk. Returns the number of tickets matching the view's conditions. Use when you need to know how many tickets are in a particular view for reporting, routing de
List ActivitiesList ticket activities in the last 30 days affecting your Zendesk. Activities include actions like ticket assignments, status changes, comments, and more. This action is read-only and idempotent — use
List Custom RolesList all custom roles configured in your Zendesk account. Use when you need to discover available roles, review role configurations, or understand permission structures for your agents. Returns metada
Get Zendesk OrganizationGet metadata for a specific Zendesk organization by ID. Response fields are available under data.organization_info. Does not return member/user lists.
Get Zendesk Organization MergeRetrieve the details of a specific organization merge operation in Zendesk. This action shows the merge status and the organizations involved. Use when you need to check the status of an organization
List Organization SubscriptionsList all organization subscriptions for a specific Zendesk organization. Returns subscriptions that link users to organizations. Use when you need to see which users are subscribed to a particular org
List RequestsList ticket requests in Zendesk. This action retrieves a paginated list of requests, supporting sorting by creation or update time. Use when you need to fetch all or filtered ticket requests from your
List SessionsList all active sessions in your Zendesk account. If authenticated as an admin, returns all the active sessions for all users. Otherwise, returns only the sessions for the authenticated user. Use this
List Sharing AgreementsList all sharing agreements for your Zendesk account. Sharing agreements define connections between Zendesk accounts for sharing tickets. This action is read-only and idempotent — use it to view curre
List Suspended TicketsList suspended tickets in Zendesk. Suspended tickets are tickets that were automatically held for review due to spam detection, banned content, or other filtering rules. This action is read-only and i
Get Zendesk TicketGet ticket details from Zendesk. Returns the full ticket record (status, requester_id, assignee_id, organization_id, tags, custom_fields, created_at/updated_at, etc.) alongside its comments. Response
List Ticket Field OptionsList Ticket Field Options - Returns a list of custom ticket field options for dropdown and multi-select ticket fields. Use this action to retrieve the available choices users can select when filling o
Show Ticket Field OptionShow Ticket Field Option - Retrieves a specific custom ticket field option for dropdown and multi-select ticket fields. Use this action when you have a ticket_field_id and a ticket_field_option_id and
Get Zendesk Ticket FormGet details for a specific ticket form in Zendesk by its ID. Returns the complete ticket form object including its name, display settings, visibility conditions, associated ticket fields, and brand re
Get Zendesk Ticket RelatedGet related information for a specific Zendesk ticket. This endpoint returns data about tickets that are related to the specified ticket, including follow-up sources, associated Jira issues, and incid
Get Side ConversationGet a specific side conversation by its ID for a Zendesk ticket. Side conversations are private agent-to-agent communications that don't notify the customer. Use this action when you need to retrieve
Get Ticket TagsList all tags associated with a specific Zendesk ticket. Use when you need to retrieve the tags assigned to a particular ticket for categorization, filtering, or reporting purposes.
List Active AutomationsList all active automations in Zendesk. Use when you need to retrieve the currently active automation rules that automatically perform actions based on ticket conditions. This action returns all autom
List App InstallationsList all app installations in the Zendesk account. The 'enabled' property indicates whether each installed app is active in the product. Use the 'include' parameter to sideload app object details for
List App LocationsList all available locations where Zendesk apps can be installed. Use when you need to discover valid placement options for installing or configuring Zendesk apps. This endpoint requires admin authent
List Assignable Group MembershipsList assignable group memberships in Zendesk. Use when you need to retrieve the group memberships that agents can be assigned to, typically for understanding agent-group assignments or building assign
List Assignable Memberships By GroupList assignable group memberships for a specific group in Zendesk. Use when you need to retrieve which agents can be assigned to a particular group, typically for building assignment interfaces or aud
List BookmarksList Bookmarks returns all bookmarks created by the user. Use when you need to retrieve all bookmarks to find saved tickets or manage bookmarked items. Archived tickets are not included in the respons
List Brand Agent MembershipsList brand agent memberships to retrieve which agents are associated with which brands in Zendesk. Use this action when you need to enumerate the brand-agent relationships in a Zendesk account, such a
List Custom Object Record AttachmentsList all file attachments for a specific custom object record in Zendesk. Use this action when you need to retrieve the attachments associated with a particular custom object record, for example to di
List Custom Object RecordsList all records for a specific custom object type in Zendesk. Use this action when you need to retrieve all instances of a custom object (e.g., all car records, all product records) with optional fil
List Deleted UsersTool to list deleted users in Zendesk via the Users API. Use when you need to retrieve information about users that have been deleted from the system. This is a read-only operation.
List Help Center ContentList one localized level of the Zendesk Help Center hierarchy.
List Incremental Custom Object RecordsExport custom object records incrementally using cursor-based pagination. Use this action when you need to retrieve all changes to custom object records since a specific time, with support for large r
List Monitored X HandlesList all monitored X (Twitter) handles configured in your Zendesk account. Use when you need to retrieve all Twitter handles that are being monitored for the X channel integration. This is a read-only
List Object TriggersList all triggers for a specific custom object in Zendesk. Use when you need to discover, audit, or review the triggers configured for a custom object type. Triggers are business rules that automatica
List Object Trigger DefinitionsList Object Trigger Action and Condition Definitions for a custom object in Zendesk. Use when you need to discover the available trigger actions and conditions that can be used to create or configure
List Organization MembershipsList organization memberships in Zendesk. Use when you need to retrieve all organization memberships, which link users to organizations. Supports pagination and sorting options to navigate large resul
List Organization Memberships by OrganizationList organization memberships for a specific organization in Zendesk. Use when you need to retrieve all users who are members of a particular organization, including their membership metadata like def
List Resource CollectionsList Resource Collections for the Zendesk account. Use when you need to retrieve, audit, or review the resource collections configured in your Zendesk account. Resource collections are groups of relat
List All SkipsLists all ticket skips in Zendesk. A skip is a ticket that was skipped during routing or assignment. Use this action to retrieve information about all tickets that have been skipped. This action is re
List Support AddressesList all support addresses (recipient addresses) configured in your Zendesk account. Use when you need to enumerate available support email addresses, check which address is set as default, or retriev
List Ticket AuditsList all ticket audits from Zendesk. Returns a paginated list of audit records, each containing events that describe changes made to tickets. Audits capture all changes including comments, status chan
List Ticket Content PinsList Ticket Content Pins returns all content pins for a specified ticket. Use when you need to retrieve all pinned content items on a ticket. ticket_id is required — Zendesk has no account-wide listin
List User IdentitiesTool to list all identities for a specific Zendesk user. Use when you need to retrieve all email addresses, phone numbers, or other contact methods associated with a user. Supports filtering by identi
List Access RulesList all access rules for a Zendesk custom object. Access rules control which users and roles can perform specific operations on custom object records. Use this action when you need to audit existing
List Custom Object FieldsList all fields for a custom object in Zendesk. Use this action when you need to discover the structure of a custom object, understand what fields are available, or retrieve metadata about custom obje
List Custom ObjectsList all custom object definitions in Zendesk. Use this action when you need to discover available custom object types, understand their structure, or retrieve metadata about custom objects for furthe
List Permission PoliciesList all permission policies for a custom object in Zendesk. Use this action when you need to discover the access control configuration for a custom object, understand what roles have permissions, or
Search Custom Object RecordsSearch and filter custom object records in Zendesk using text queries and field filters. Returns paginated results with cursor-based navigation. Use when you need to find specific records within a cus
Search Help Center ArticlesSearch localized Zendesk Help Center articles by text and filters.
Search Object TriggersSearch for triggers associated with a custom object in Zendesk. Use when you need to find triggers based on their title, description, or active status within a specific custom object. This is useful f
Search OrganizationsSearch organizations in Zendesk by external ID or name. Returns an array of organizations matching the provided criteria. Use when you need to find specific organizations by their identifier or name.
Search Zendesk UsersSearch for Zendesk users by query or external ID. Use when you need to find users using flexible search criteria with Zendesk search syntax (e.g., partial name matches, email patterns, notes, phone nu
Show Access RuleShow a custom object access rule by its ID. Use when you have a custom_object_key and access_rule_id and need to retrieve the access rule's details including its conditions, title, description, and ti
Show Custom ObjectGet details of a specific Zendesk custom object by its key. Use when you have a custom object key and need to retrieve its metadata including name, description, attachment settings, visibility setting
Show Custom Object RecordGet details of a specific Zendesk custom object record by its key and record ID. Use when you have a custom object key and record ID and need to retrieve the record's metadata including name, custom f
Show Many Job StatusesShow many job statuses by their IDs in Zendesk. Use this action when you have multiple job status IDs from bulk operations (like ticket updates, user merges, or ticket merges) and need to check their
Show Many TicketsShow multiple tickets by their IDs. Use when you need to retrieve specific tickets by their IDs to display ticket details, compare tickets, or bulk fetch ticket information. The `ids` parameter accept
Show Many UsersRetrieve multiple Zendesk users by their numeric IDs or external IDs. Use when you have a list of user IDs (from ticket payloads, search results, etc.) and need to fetch full user details for multiple
Show Permission PolicyGet details of a specific permission policy for a Zendesk custom object by its ID. Use when you have a custom_object_key and permission policy ID and need to retrieve the policy's details including th
Show RequestShow a single request in Zendesk. Use when you need to retrieve details of a specific request by its ID, including subject, description, status, priority, requester information, and other metadata. Th
Verify Subdomain AvailabilityVerify if a subdomain name is available for use in Zendesk. Returns a success boolean indicating whether the subdomain can be registered. Use when checking if a desired subdomain name is available bef

Held for approval by default (changes and sends)

Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 194 actions.

Merge UsersMerges two Zendesk end users together. The user specified in the path parameter (user_id) is the primary user (target) that will be kept. The user specified in the request body (id) is the source user
Apply Zendesk Macro PreviewPreview how a Zendesk macro would affect a ticket without actually applying it. Returns the ticket object as it would appear after the macro is applied, showing any changes to fields, comments, status
Create Access RuleCreate an access rule for a custom object in Zendesk. Access rules control which users can view or modify custom object records based on conditions. Use when you need to set up data access policies fo
Install Zendesk AppInstall a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance. You must provide the app_id; settings are optional for app
Send Notification to AppSend a notification to currently open instances of a Zendesk app. Use when you need to push real-time notifications or data to a Zendesk app that is currently open in an agent's interface. The notific
Create Autocomplete TagsSearch for Zendesk tags using autocomplete via POST request body. Use when you need to find tag suggestions based on a partial tag name for tagging tickets or organizing content.
Create AutomationCreate a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Automations run server-side and don't require user int
Create BookmarkCreate a bookmark for a ticket in Zendesk. Bookmarks allow you to save references to tickets for quick access. Use this action when you need to: - Save a ticket for later reference - Mark an important
Redact Zendesk CommentRedact sensitive content from a ticket comment in Zendesk using the Agent Workspace method. Use when you need to permanently remove or hide sensitive information such as personal data, credentials, or
Create Custom Object Bulk JobCreate a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk. Use when you need to process multiple records of a custom object type efficiently in
Create Custom Object RecordCreate a new record for a custom object in Zendesk. Use when you need to add a new entry to a custom object type. The record is identified by its unique ID returned in the response. This action create
Create Custom Object Record AttachmentCreate an attachment for a custom object record in Zendesk. Use when you need to attach files (documents, images, etc.) to a custom object record. The file is uploaded as a multipart/form-data request

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Create Custom Ticket StatusCreate a new custom ticket status in Zendesk. Custom statuses allow agents to define more granular ticket states beyond the default status categories. Use when you need to add custom ticket workflow s
Create Deletion ScheduleCreate a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule. Deletion schedules are used for data retention and cleanup policies. Use this
Create Zendesk Dynamic Content ItemCreate a new dynamic content item with locale variants in Zendesk. Dynamic content items enable localized content for ticket fields, macros, and other text-based content. Use when setting up multiling
Create Zendesk Dynamic Content Item VariantCreate a new locale variant for an existing dynamic content item in Zendesk. Use when you need to add support for a new locale to an existing dynamic content item. Note: You can only create one varian
Create End User IdentityAdd an identity (email or phone) to an end user's profile in Zendesk. Use when you need to link a new email address or phone number to an existing end user account.
Create Zendesk Group MembershipCreate a group membership in Zendesk, assigning an agent to a group. Use when you need to add an agent to a specific group for ticket routing, permissions, or team organization. The user_id and group_
Bulk Import TicketsBulk import tickets into Zendesk by posting up to 100 ticket objects at a time. Use when migrating tickets from another system or creating multiple tickets in a single API call. The operation returns
Create Many Dynamic Content VariantsCreate many locale variants for an existing dynamic content item in Zendesk. Use when you need to add multiple language variants to a dynamic content item in a single operation. This action is efficie
Create Many Zendesk TicketsCreate many tickets in Zendesk in a single request. Accepts an array of up to 100 ticket objects. The operation is handled asynchronously — a background job is queued and you receive a job_status payl
Create Many Zendesk UsersCreate many users in Zendesk in a single request. Accepts up to 100 user objects. The operation is handled asynchronously — a background job is queued and you receive a job_status payload with an init
Create Object TriggerCreate a new trigger for a custom object in Zendesk. Custom object triggers are business rules that automatically perform actions when certain conditions are met on custom object records. Use this act
Create Organization FieldCreate a custom organization field in Zendesk. Use when you need to add a new custom field type (such as text, dropdown, checkbox, date, etc.) to track additional organization attributes. The field ke
Create Organization MembershipCreate a new organization membership in Zendesk by assigning a user to an organization. Use when you need to associate a user with an organization so they can access organization-specific tickets and
Create Many Organization MembershipsCreate multiple organization memberships in Zendesk by posting up to 100 membership objects at a time. Each membership links a user to an organization. Use when onboarding multiple users to organizati
Merge Zendesk OrganizationsMerge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization. This action is irreversible — once merged, the losing organization
Set Organization TagsSet organization tags in Zendesk by making a POST request to replace the tags on an organization. Use when you need to categorize or label organizations with specific tags for filtering and organizati
Create Organization SubscriptionCreate an organization subscription in Zendesk. This subscribes a user to receive notifications and updates related to a specific organization. Use when you need to add a user to an organization's sub
Create Or Update Many UsersCreate or update multiple users in Zendesk in a single request. Use when you need to batch create or update up to 100 users at once. New users require a 'name' field; existing users are matched by 'id
Create Or Update OrganizationCreate or update a Zendesk organization in a single operation. If an organization with the same external_id already exists, it is updated. Otherwise, a new organization is created. Use when you need t
Create or Update UserCreate or update a Zendesk user. If a user with the same email or external_id exists, it updates that user. Otherwise, it creates a new user. Use when you need to upsert user records - idempotent base
Bulk Unregister Push Notification DevicesBulk unregister push notification devices in Zendesk. This action is irreversible — the devices will be permanently removed from receiving push notifications and cannot be recovered once removed. Use
Create Resource CollectionCreate a resource collection in Zendesk. Use when you need to batch multiple operations on Zendesk resources (like tickets) into a single request. The API processes the collection as a background job
Create Side ConversationCreate a private side conversation on a Zendesk ticket. Side conversations are agent-to-agent communications that don't notify the customer. Use this action when you need to discuss a ticket privately
Create Support AddressCreate a new support address (recipient address) in Zendesk. Use when you need to add a new email address for receiving support requests. The email address must follow Zendesk's format (`{local-part}@
Export Suspended TicketsExport Suspended Tickets from Zendesk Support. Use when you need to export all suspended tickets for compliance review, audit purposes, or data analysis. This action enqueues a job that creates a CSV
Create Ticket Content PinCreate a ticket content pin in Zendesk. Content pins allow you to attach helpful resources like Help Center articles or external content directly to tickets for easy reference. Use this action when yo
Create Ticket FieldCreate a custom ticket field in Zendesk with various field types. Use when you need to add a new custom field (such as text, dropdown, checkbox, date, numeric, regex-validated, or lookup) to capture a
Create Ticket Field OptionCreate or update an option for a dropdown or multiselect ticket field. Use when you need to add a new selectable option to a custom ticket field of type 'multiselect' or 'tagger'. If an option with th
Create TriggerCreate a new trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Unlike automations, triggers execute immediately when ticket
Create Trigger Categories Batch JobCreate a batch job for ticket trigger categories in Zendesk. Use this action when you need to perform batch operations on multiple trigger categories at once. The action 'patch' allows updating trigge
Create Zendesk Trigger CategoryCreate a new trigger category in Zendesk. Trigger categories are used to organize and group triggers for better management. Use when setting up automated workflows or organizing business rules. This a
Create User Field OptionCreate or update an option for a dropdown or multiselect user field. Use when you need to add a new selectable option to a custom user field of type 'multiselect' or 'tagger'. If an option with the sa
Create User IdentityTool to add an identity to a user's profile in Zendesk. An agent can add multiple identities to a user (e.g., multiple email addresses). Use this when a user needs to be contacted via a new channel or
Create User Profile EventStore an event against a Sunshine user profile. Creates the profile if it doesn't exist. Use when tracking user activities such as purchases, sign-ups, or custom application events. The event is assoc
Logout Many Zendesk UsersLog out multiple users in Zendesk by ending their active sessions. This action is irreversible — the affected users will be logged out and will need to re-authenticate. Use when you need to immediatel
Create User Organization MembershipCreate a new organization membership for a specific user in Zendesk by assigning a user to an organization. Use when you need to associate an existing user with an organization so they can access orga
Create Users TagsSet tags on a Zendesk user via POST request to /api/v2/users/{user_id}/tags. Use when you need to add or update tags on a specific user. Note that this replaces all existing tags on the user with the
Create ViewCreate a new view in Zendesk. Views are saved ticket filters that help agents organize and prioritize their work. They can filter tickets by conditions like status, priority, assignee, and more. Use t
Preview ViewPreview a Zendesk view by constructing conditions and execution settings to see which tickets match. Use when you need to test or validate view conditions before saving, or to retrieve a live preview
Preview View Ticket CountPreview ticket count for a view in Zendesk. Returns the number of tickets matching the specified conditions before saving the view. Use when you want to verify how many tickets will match a view's fil
Upload Zendesk AttachmentUpload a file attachment to Zendesk. Returns an attachment object with an ID that can be used to attach the file to a ticket comment. Use when you need to add files (documents, images, logs, etc.) to
Create Zendesk Custom ObjectCreate a new custom object in Zendesk. Use when you need to define a new custom object type to store and manage custom data. The key is immutable once created, so choose carefully.
Create Zendesk Custom Object FieldCreate a new field for a custom object in Zendesk. Use when you need to add a new attribute or data field to an existing custom object type. The key is immutable once created. This action is idempoten
Create Zendesk GroupCreate a new group in Zendesk. The group name must be unique within the account. Use when organizing agents into teams for ticket assignment and routing. Returns the full group object including the as
Import Zendesk TicketImport a ticket into Zendesk with historical timestamps. This action creates tickets with past `created_at`, `updated_at`, or `solved_at` values, useful for migrating historical data. For real-time ti
Create Zendesk OrganizationCreate a new organization in Zendesk. After creation, the organization ID is auto-assigned and returned. Verify the exact ID before performing downstream operations that target this organization. Mult
Create Zendesk RequestCreate a new request in Zendesk. Use when an end user needs to submit a support request through the API. The request will be created with the provided subject, description, priority, and other optiona
Create Zendesk TargetCreate a target in Zendesk for triggering outbound integrations. Use when you need to set up a notification channel or integration with external services like Campfire, email, URL webhooks, or other s
Create Zendesk TicketCreate a ticket in Zendesk with full support for all ticket fields. Returns `ticket_id` and `ticket_url`; use ZENDESK_GET_ZENDESK_TICKET_BY_ID for the full ticket object.
Create Ticket or Voicemail TicketCreate a ticket in Zendesk via the voice/channel API endpoint. Use this action when you need to create tickets from phone calls, voicemails, or other voice channel interactions. Returns `ticket_id` an
Create Zendesk UserTool to create a new user in Zendesk. Search for existing users first to avoid duplicate accounts with the same email. Use when you need to onboard a user with specific details.
Create Zendesk User FieldCreate a custom user field in Zendesk. Use when you need to define a new custom field to capture additional user data. Supports text, checkbox, dropdown, multiselect, date, integer, decimal, regexp va
Delete Access RuleDelete an access rule for a custom object in Zendesk. This action is irreversible — the access rule cannot be recovered once deleted. Use when you need to remove access control rules for custom object
Delete Zendesk AutomationPermanently deletes an automation in Zendesk. This action is irreversible — the automation will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations o
Delete Zendesk Business Hours SchedulePermanently deletes a business hours schedule in Zendesk. Use when you need to remove obsolete schedules or clean up test data. This action is irreversible — the schedule cannot be recovered once remo
Delete Custom Object Record AttachmentPermanently deletes an attachment from a custom object record in Zendesk. Use this action when you need to remove a specific file attachment from a custom object record. This action is irreversible —
Delete Custom Object RecordPermanently deletes a custom object record in Zendesk by its external ID or name. Use this action when you need to remove a specific record from a custom object. This action is irreversible — the reco
Delete Deleted Ticket PermanentlyPermanently deletes a soft-deleted ticket from Zendesk. This action is irreversible - once a ticket is permanently deleted, it cannot be recovered. Use this action to remove tickets that were previous
Delete Zendesk Deletion SchedulePermanently deletes a deletion schedule in Zendesk. This action is irreversible — the deletion schedule will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete
Delete Zendesk Group MembershipPermanently deletes a group membership in Zendesk, immediately removing a user from a group. This action is irreversible — the group membership cannot be recovered once deleted. Use when cleaning up o
Bulk Delete Zendesk Group MembershipsBulk delete group memberships in Zendesk. Immediately removes users from groups. This action is irreversible — the memberships will be permanently deleted and cannot be recovered once removed. Use whe
Delete Zendesk MacroPermanently deletes a macro in Zendesk. This action is irreversible — the macro will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test
Bulk Delete Zendesk MacrosBulk delete macros in Zendesk. This action is irreversible — the macros will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data.
Bulk Delete Zendesk AutomationsBulk delete automations in Zendesk. This action is irreversible — the automations will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations or removin
Bulk Delete Zendesk Custom Object TriggersBulk delete triggers for a Zendesk custom object. This action is irreversible — the triggers will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or
Bulk Delete Zendesk Organization MembershipsBulk delete organization memberships in Zendesk. This action is irreversible — the memberships will be permanently removed and cannot be recovered once deleted. Use when cleaning up obsolete organizat
Bulk Delete Zendesk ViewsBulk delete views in Zendesk. This action is irreversible — the views will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete views or removing test data. Retur
Delete Zendesk Organization FieldPermanently deletes an organization field in Zendesk. Use this action when you need to remove a custom organization field from the system. This action is irreversible — the organization field will be
Delete Organization MembershipPermanently removes a user from an organization in Zendesk by deleting the organization membership. This action is irreversible — the membership cannot be recovered once deleted. Use this action when
Delete Organization TagsRemove all tags from a Zendesk organization. Use when you need to clear organization tags as part of cleanup or reorganization tasks. This action is irreversible — the tags will be permanently removed
Delete Zendesk Organization SubscriptionPermanently deletes an organization subscription in Zendesk. This action is irreversible — the subscription cannot be recovered once removed. Use when you need to remove an organization subscription.
Delete Resource CollectionDelete a resource collection in Zendesk. Use when you need to remove a resource collection that is no longer needed. This action returns a job status that can be polled to track the deletion progress.
Bulk Delete Zendesk Suspended TicketsPermanently deletes multiple suspended tickets in Zendesk. This action is irreversible — the suspended tickets will be permanently deleted and cannot be recovered once removed. Use when cleaning up sp
Delete Zendesk TargetPermanently deletes a target in Zendesk. This action is irreversible — the target will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete targets or removing te
Delete Zendesk Ticket FieldPermanently deletes a ticket field in Zendesk. Use this action when you need to remove a custom ticket field that is no longer needed. This action is irreversible — the ticket field and all associated
Delete Ticket Field OptionPermanently deletes an option from a ticket field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or multiselect ticket field. This action is irreversi
Delete Ticket TagsRemove tags from a Zendesk ticket. This action is irreversible; once tags are removed, they cannot be recovered without re-adding them. Use when you need to clean up ticket tags, remove outdated label
Delete Zendesk TriggerPermanently deletes a trigger in Zendesk. This action is irreversible — the trigger will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or removing
Delete Zendesk Trigger CategoryPermanently deletes a trigger category in Zendesk. This action is irreversible — the trigger category will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete tr
Delete Zendesk User FieldPermanently deletes a user field in Zendesk, removing it from all user profiles. This action is irreversible — the field and all its associated data will be permanently lost. Use when cleaning up depr
Delete User Field OptionPermanently deletes an option from a user field in Zendesk. Use this action when you need to remove a specific selectable option from a dropdown or multiselect user field. This action is irreversible
Permanently Delete UserPermanently deletes a soft-deleted user from Zendesk. This action is irreversible - once a user is permanently deleted, it cannot be recovered. Use this action to remove users that were previously sof
Delete Zendesk User ProfilePermanently deletes a user profile in Zendesk by its profile ID. This action is irreversible — the profile and all associated data will be permanently lost. Use when cleaning up duplicate profiles, te
Bulk Delete Zendesk UsersBulk delete users from Zendesk by their IDs or external IDs. This action is irreversible — once deleted, users cannot be recovered. Use when cleaning up test data, removing obsolete accounts, or conso
Delete Zendesk User SessionDelete a specific user session in Zendesk. Use this action when you need to invalidate and remove a specific user session. This action is irreversible — the session cannot be recovered once deleted. U
Delete Zendesk User's Group MembershipPermanently deletes a user's group membership in Zendesk, immediately removing a user from a group. This action is irreversible — the group membership cannot be recovered once deleted. Use when cleani
Delete User IdentityDeletes an identity for a given user in Zendesk. Use when you need to remove a specific identity (e.g., email, phone, social login) from a user's account. This action is irreversible — once the identi
Delete Authenticated SessionDelete the current authenticated session in Zendesk. This action invalidates the current API session, requiring re-authentication for future API calls. Use when you need to explicitly log out the curr
Delete User's Organization MembershipPermanently removes a user from an organization in Zendesk by deleting the organization membership for a specific user. This action is irreversible — the membership cannot be recovered once deleted. U
Delete All User SessionsBulk delete all sessions for a specific user in Zendesk. This action invalidates all active sessions for the specified user, forcing them to re-authenticate on their next API call or login. Use when y
Delete User TagsRemove tags from a Zendesk user. Use when you need to clean up user tags, remove outdated labels, or clear all tags from a user account. This action is irreversible — once tags are removed, they canno
Delete Zendesk ViewDelete a single view in Zendesk. This action is irreversible — the view will be permanently deleted and cannot be recovered once removed. Use when you need to remove a specific obsolete view or test v
Delete Zendesk App InstallationPermanently removes an installed app from Zendesk. Use when you need to uninstall an app from your Zendesk instance. This action is irreversible — the app installation cannot be recovered once removed
Delete Zendesk BookmarkPermanently deletes a bookmark in Zendesk. Use when you need to remove a user bookmark. This action is irreversible — the bookmark cannot be recovered once deleted.
Delete Zendesk Custom ObjectPermanently deletes a custom object definition in Zendesk. Use this action when you need to remove a custom object type and all its associated records. This action is irreversible — the custom object
Delete Zendesk Custom Object FieldPermanently deletes a custom object field in Zendesk. Use this action when you need to remove a specific field from a custom object definition. This action is irreversible — the field and all its data
Delete Zendesk Custom Object RecordPermanently deletes a custom object record in Zendesk. Use this action when you need to remove a specific record from a custom object type. This action is irreversible — the record and its data will b
Delete Zendesk Custom StatusPermanently deletes a custom ticket status in Zendesk. Use this action when you need to remove a custom ticket status from the system. This action is irreversible — the custom status will be permanent
Delete Zendesk Dynamic Content ItemPermanently deletes a dynamic content item in Zendesk. This action is irreversible — the dynamic content item cannot be recovered once deleted. Always confirm the correct dynamic_content_item_id befor
Delete Zendesk Dynamic Content Item VariantPermanently deletes a dynamic content item variant in Zendesk. This action is irreversible — the variant cannot be recovered once deleted. Always confirm the correct dynamic_content_item_id and dynami
Delete Zendesk Custom Object TriggerPermanently deletes a custom object trigger in Zendesk. Use this action when you need to remove a specific trigger from a custom object definition. This action is irreversible — the trigger and all it
Delete Zendesk OrganizationDelete an organization in Zendesk. This operation is irreversible; confirm organization_id and get explicit user confirmation before calling.
Delete Zendesk Support AddressPermanently deletes a support address from Zendesk. This action is irreversible — the support address cannot be recovered once deleted. Use this action when you need to remove a deprecated or unwanted
Delete Zendesk TicketPermanently deletes a ticket in Zendesk, including its entire conversation history. This action is irreversible; always confirm the correct ticket_id before executing.
Delete Zendesk UserTool to permanently delete a user from Zendesk. Use when you need to remove a user account. This action cannot be undone and requires appropriate admin permissions.
Bulk Delete Soft-Deleted Zendesk TicketsPermanently deletes multiple soft-deleted tickets in Zendesk. This action is irreversible — the tickets will be permanently removed and cannot be recovered once executed. Use when cleaning up test tic
Bulk Delete Zendesk OrganizationsBulk delete Zendesk organizations. This action is irreversible - once organizations are deleted, they cannot be recovered. Use when you need to remove multiple organizations in a single operation. Ret
Make Zendesk Ticket Comment PrivateMake a public ticket comment private in Zendesk. This action changes the visibility of a comment from public to internal-only, so only agents can view it. Use this action when you need to convert a cu
Make Organization Membership DefaultSet a specific organization membership as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user. Only one organization can be the default
Make End User Identity PrimarySet a specified identity as the primary identity for an end user in Zendesk. This is a collection-level operation - after making an identity primary, you should reload the entire identities collection
Make Ticket Comment PrivateChange a public comment to private on a Zendesk ticket audit. Use when you need to convert a previously public-facing comment to an internal note that is not visible to the end user. This action makes
Make User Identity PrimaryTool to set a user identity as the primary identity for a Zendesk user. Use when you need to change which email address or identifier is the primary contact method for a user. This action may affect w
Mark Multiple Tickets as SpamMarks multiple tickets as spam in Zendesk. This action is irreversible — the tickets will be marked as spam and moved to the suspended tickets queue. The submitter will also be marked as spam and bloc
Merge Zendesk TicketsMerges multiple tickets into a target ticket in Zendesk. The source tickets are merged into the target ticket and then deleted. This is an asynchronous operation that returns a job status. Use when yo
Open User's Profile in Agent BrowserOpen a Zendesk user's profile in a specified agent's browser. Use when an agent needs to view a specific user's profile during an active call or session. This action triggers the Zendesk Talk dashboar
Recover Multiple Suspended TicketsRecover multiple suspended tickets in Zendesk. Use when you need to restore tickets that have been suspended (e.g., auto-replied emails, bounced messages). Takes up to 100 ticket IDs as input and rest
Renew SessionRenew the current Zendesk session and obtain a new authenticity token. Use when the current session token is expiring or needs to be refreshed to maintain an active authenticated connection. This acti
Reorder Custom Object FieldsReorder Custom Fields of an Object. Updates the display order of custom object fields based on the provided field IDs. Use when you need to change the order of fields displayed in a custom object's re
Reorder App Location InstallationsReorder App Installations For Location. Creates or updates the relevant location installation with a specified installation order. This action requires admin-level access. Use when you need to change
Reorder Organization FieldsReorder Organization Fields. Updates the display order of organization fields based on the provided field IDs. Use when you need to change the order of organization fields displayed in Zendesk. This a
Reorder Ticket FieldsReorder Ticket Fields. Updates the display order of ticket fields based on the provided field IDs. Use when you need to change the order of standard ticket fields displayed in the ticket form. This ac
Reorder Ticket TriggersReorder Ticket Triggers. Updates the firing order of ticket triggers based on the provided trigger IDs. Use when you need to change the priority or execution order of ticket triggers in your Zendesk a
Reorder User FieldsReorder User Fields. Updates the display order of custom user fields based on the provided field IDs. Use when you need to change the order of user fields displayed in user profiles or forms. This act
Reply to Zendesk TicketAction to reply to a Zendesk ticket by adding a comment.
Request End User VerificationSend a verification email to an end user to verify ownership of their email address identity. The end user receives an email with a link to confirm their identity. Use when you need to verify an end u
Request User CreateSend a request to create a user in Zendesk. This sends the owner a reminder email to update their user profile information. Use when you want to prompt a user to complete their profile through the req
Request User VerificationSend a verification email to a user to verify ownership of their email address identity. The user receives an email with a link to confirm their identity. Use when you need to verify a user's email ad
Restore Multiple Deleted TicketsRestores multiple previously deleted tickets in Zendesk. Use when you need to recover tickets that were deleted and need to be restored in bulk. This action is reversible - tickets can be deleted agai
Restore Zendesk TicketRestores a previously deleted ticket in Zendesk. Use when a ticket was accidentally deleted and needs to be recovered. The restored ticket will return to its previous state with all associated data in
Set Default Custom Ticket StatusSets one or more custom ticket statuses as the default for their respective categories. Use this action when you need to specify which custom status should be the default (fallback) status for a given
Set Group Membership as DefaultSet a group membership as the default for a specific user in Zendesk. Use when you need to mark a user's group membership as the default, meaning tickets assigned directly to the agent will assume thi
Set Organization as Default for UserSet an organization as the default for a user in Zendesk. Use when you need to change which organization is the primary/default for a user by specifying the organization ID directly. Only one organiza
Unassign User from OrganizationImmediately removes a user from an organization in Zendesk. Use when you need to unassign a user from an organization membership. This action is irreversible - the user will no longer be associated wi
Update Access RuleUpdate an existing access rule for a custom object in Zendesk. Access rules control which records of a custom object users can access based on conditions. Use this action when you need to: - Change an
Update Zendesk App InstallationUpdate an app installation in Zendesk. Use when you need to modify app installation settings such as enabling/disabling the app, restricting access by groups or roles, or updating app-specific setting
Update AutomationUpdate an existing automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change an au
Update Custom ObjectUpdate an existing custom object in Zendesk. Custom objects are user-defined data structures that allow you to store and manage custom data types. Use this action when you need to: - Change a custom o
Update Custom Object RecordUpdate an existing record for a custom object in Zendesk. Use when you need to modify an existing custom object record. This action updates fields on a custom object record. You can update the name, e
Update Custom Ticket StatusUpdate an existing custom ticket status in Zendesk. Custom ticket statuses allow you to define additional statuses beyond the standard statuses (new, open, pending, solved, closed) for your ticket wor
Update Deletion ScheduleUpdate an existing deletion schedule in Zendesk. Deletion schedules define automated rules for deleting tickets, users, attachments, or other records based on specified conditions. Use this action whe
Update Dynamic Content VariantUpdate a single variant of a dynamic content item in Zendesk. Use when you need to modify the content, locale, active status, or default status of one specific variant by its ID. This action is idempo
Update Many Dynamic Content VariantsUpdate one or more variants of a dynamic content item in Zendesk. Use when you need to bulk update variant content, active status, or default status for a specific dynamic content item. Each variant c
Update MacroUpdate an existing macro in Zendesk. Macros are predefined responses that agents can apply to tickets to quickly perform common actions. Use this action when you need to: - Change a macro's title or d
Update Many AutomationsUpdate multiple automations in Zendesk in a single request. Use when you need to bulk update automation settings such as position, active status, or title for multiple automations at once. Note: You m
Update Many MacrosUpdate multiple macros in Zendesk in a single request. Use when you need to bulk update macro settings such as position or active status for multiple macros at once. This action is idempotent — re-run
Update Many Object TriggersUpdate multiple custom object triggers in Zendesk in a single request. Use when you need to bulk update trigger settings such as position, active status, or title for multiple custom object triggers a
Update Many Zendesk OrganizationsBulk update multiple Zendesk organizations in a single request. Use when you need to update organization details such as name, notes, details, domain names, or tags for multiple organizations at once.
Update Many TicketsUpdate multiple tickets in Zendesk in a single request. Use when you need to bulk update ticket fields such as status, priority, tags, assignee, or group for multiple tickets at once. The API accepts
Update Many Ticket TriggersUpdate multiple ticket triggers in Zendesk in a single request. Use when you need to bulk update trigger settings such as position, active status, or category for multiple triggers at once. This actio
Update Many UsersBulk update multiple Zendesk users in a single request. Use when you need to apply the same or different updates to up to 100 users at once. Provide either a single `user` object to apply identical ch
Update Many ViewsUpdate multiple views in Zendesk in a single request. Use when you need to bulk update view settings such as position, active status, or title for multiple views at once. Note: You might be restricted
Update Object TriggerUpdate an existing custom object trigger in Zendesk. Triggers define automated actions that execute when specific conditions are met on custom object records. Use this action when you need to: - Chang
Update Organization FieldUpdate a custom organization field in Zendesk. Use when you need to modify an existing organization field's properties such as title, type, description, options, or other settings. All existing custom
Add Organization TagsAdd organization tags in Zendesk. Use when you need to tag an organization for categorization, filtering, or automation purposes. Tags are appended to the organization's existing tags. This action is
Update Permission PolicyUpdate an existing permission policy for a custom object in Zendesk. Permission policies control which records of a custom object users with a specific role can access. Use this action when you need t
Update Resource CollectionUpdate an existing resource collection in Zendesk. Resource collections are groups of related resources (like triggers, automations, or ticket fields) that can be managed together. Use this action whe
Update Side ConversationUpdate a side conversation on a ticket in Zendesk. Use this action to modify the state (open/closed) or subject of an existing side conversation attached to a ticket. Use when you need to: - Close a s
Update Support AddressUpdate an existing support address in Zendesk. Support addresses are email addresses that receive customer inquiries and can be configured per brand. Use this action when you need to: - Change the nam
Update Zendesk TargetUpdate an existing target in Zendesk. Targets are endpoints that receive data when triggers fire (e.g., HTTP targets, email targets, webhook targets). Use this action when you need to: - Change a targ
Update Ticket FieldUpdate an existing ticket field in Zendesk. Ticket fields define the structure and properties of custom fields on tickets. Use this action when you need to: - Rename a ticket field or update its title
Update Zendesk Ticket TagsUpdate tags on a Zendesk ticket via PUT request to /api/v2/tickets/{ticket_id}/tags. Use when you need to add, replace, or manage tags on an existing ticket. This operation replaces all existing tags
Update Ticket TriggerUpdate an existing ticket trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change a tr
Update Trigger CategoryUpdate an existing trigger category in Zendesk. Trigger categories are used to organize ticket triggers in the Zendesk admin interface. Use this action when you need to: - Rename a trigger category -
Update UserUpdate selected core fields on one Zendesk user by numeric user ID.
Update Zendesk User FieldUpdate an existing user field in Zendesk. Use when you need to modify the title, description, options, or other properties of a custom user field. Supports updating text, checkbox, dropdown, multisele
Update Zendesk User ProfilePartially updates a user profile in Zendesk by identifier. Use when you need to modify specific fields of an existing profile without replacing the entire profile. This action uses JSON merge patch se
Update Zendesk User Profile By IDPartially updates a user profile in Zendesk by profile ID. Use when you need to modify specific fields of an existing profile without replacing the entire profile. This action uses JSON merge patch se
Update User IdentityUpdate a user identity in Zendesk. Use when you need to modify an identity's verified status or other updatable fields. Note: the 'primary' field cannot be changed via this endpoint - use the Make Ide
Update Current User SettingsUpdate the settings for the currently authenticated Zendesk user. Use when modifying UI preferences like keyboard shortcuts, onboarding tooltips, theme preferences, or shared views order. This action
Update Users ProfilesCreate or update a user profile for a specific Zendesk user by user ID and identifier. Use when you need to establish or modify a unified customer view for an existing Zendesk user. The profile is ide
Update User TagsUpdate (replace) tags for a specific Zendesk user. Use when you need to assign or modify tags on a user account for organizing, filtering, or categorizing user data. This action replaces all existing
Update ViewUpdate an existing view in Zendesk. Views are saved searches that allow agents to filter and organize tickets. Use this action when you need to: - Change a view's title, description, or active status
Update Zendesk Account SettingsUpdate Zendesk account-level settings including tickets, branding, localization, routing, and more. Use when you need to configure or modify account-wide settings that affect all agents and end users.
Update Zendesk AttachmentUpdates an attachment's malware access override setting. Use when you need to enable or restrict agent access to attachments that have been flagged for malware.
Update Custom Object FieldUpdate an existing custom object field in Zendesk. Custom object fields define the structure and properties of data within a custom object. Use this action when you need to: - Rename a custom object f
Update Dynamic Content ItemUpdate a dynamic content item in Zendesk. The only attribute that can be changed is the name. Use when you need to rename an existing dynamic content item after confirming its ID. Note: Dynamic conten
Update Zendesk OrganizationUpdate an organization in Zendesk. After updating, re-fetch via ZENDESK_GET_ZENDESK_ORGANIZATION if downstream logic depends on current data.
Update RequestUpdate a ticket request in Zendesk with a comment or collaborators. Use when you need to modify request fields like status, priority, or add comments after confirming the request ID. After updating, r
Update Zendesk TicketTool to update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.
Upsert Custom Object Record By External ID or NameCreate or update a custom object record in Zendesk by external_id or name. Use when you need to create a new record or update an existing one based on either its external_id (preferred) or name. If a
Verify Support AddressVerify a support address forwarding in Zendesk. This action sends a verification request for the specified support address to confirm that the address is properly configured and can receive email forw
Verify User IdentitySet a user identity as verified in Zendesk. This action marks an email address or other identity as confirmed, indicating the user has proven ownership. Use when you need to manually verify a user's i

Changes wait in Needs you

Changes and sends in Zendesk are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

How approvals work

Zendesk questions

Can an agent change data in Zendesk on its own?

Not by default. Changes and sends in Zendesk are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

What can an agent read in Zendesk?

This connector lists 256 read actions. Reads run at once, without waiting for approval.

How does Zendesk connect?

It connects with OAuth 2.0. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.

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