Synthflow AI for AI agents

Agents read Synthflow AI at once. Changes and sends are held for a person's approval by default.

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About Synthflow AI

Synthflow AI provides AI-powered voice agents to automate both inbound and outbound calls, enhancing customer engagement and operational efficiency.

What an agent can do in Synthflow AI

Every Synthflow AI action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.

Runs at once (reads)

Looks things up in Synthflow AI without asking first. 32 actions.

Export analytics dataTool to export analytics data for calls within a specified date range. Use when you need to retrieve call analytics, filter by assistant/agent, call type, or time period. Defaults to past 7 days if no
Get action metadataTool to retrieve metadata about a specific action by its ID. Use when you need to inspect an action's configuration and parameters.
Get AI assistant detailsTool to retrieve details of a specific AI assistant. Use after confirming the assistant's ID to fetch its configuration and metadata.
Get phone call detailsTool to retrieve the transcript and detailed metadata for a specific phone call. Use when you need to access call recordings, transcripts, duration, or telephony details for a completed call.
Get contact detailsTool to retrieve details of a specific contact by its ID. Use when you need to fetch contact information.
Get knowledge baseTool to retrieve details of a specific knowledge base by its ID. Use after confirming the knowledge base ID to fetch its metadata.
Get memory storeTool to retrieve details of a specific memory store by its ID. Use when you need to fetch metadata and configuration of an existing memory store.
Get memory store contact dataTool to retrieve memory data for a specific contact in a memory store. Use when you need to fetch stored memory information associated with a particular contact.
Get phone numbersTool to retrieve a list of phone numbers associated with a workspace. Use when you need to fetch numbers assigned to your account for a given workspace.
Get simulation detailsTool to retrieve details of a specific simulation by ID. Use to fetch simulation results including timeline, recording, and success criteria evaluation after a simulation has been executed.
Get Simulation CaseTool to retrieve a simulation case by ID. Use when you need to fetch details of a specific simulation case including its prompt, success criteria, and metadata.
Get simulation scenarioTool to retrieve a simulation scenario by ID. Use when you need to fetch details of a specific simulation scenario template.

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Get simulation suite by IDTool to retrieve a simulation suite by ID. Use when you need to fetch details about a specific simulation suite including its test cases and associated agent information.
Get subaccount detailsTool to retrieve detailed metadata about a specific subaccount by ID. Use when you need to fetch subaccount information including permissions, subscription details, and members.
Get team detailsTool to retrieve details of a specific team by its ID. Use after confirming the team exists to inspect its configuration.
List actionsTool to list all actions in the workspace. Use when you need to retrieve a paginated list of available actions and their configurations.
List AI assistantsTool to list all AI assistants associated with the account. Use when you need to retrieve a paginated list of assistants.
List call historyTool to retrieve call history (call logs) with filtering to check outcomes/statuses after placing calls. Use after making voice calls to list recent calls for a model, filter by phone number/time wind
List chatsTool to retrieve a list of chats, optionally filtered by agent ID. Use when you need to view chat history or check recent conversations.
List contactsTool to retrieve a list of contacts with optional search filtering. Use when you need to list all contacts or search for specific contacts by phone number.
List memory storesTool to list memory stores with optional filtering by title. Use when you need to retrieve all memory stores in a workspace, optionally filtered by search term.
List Phone BooksTool to list all phone books in your workspace. Use when you need to retrieve all phone books for organizing contacts in Synthflow AI.
List Simulation CasesTool to list simulation cases with pagination and optional filtering by name or type. Use when you need to retrieve simulation cases for testing agent behavior.
List simulation cases by agentTool to list all simulation cases created for a specific agent. Use when you need to retrieve test scenarios associated with a particular agent ID.
List simulation scenariosTool to list simulation scenarios with pagination and optional filtering. Use when you need to retrieve simulation scenario templates with support for search by name and date range filtering.
List simulation sessionsTool to list simulation sessions with pagination and optional filters. Use when you need to retrieve simulation sessions, optionally filtered by target agent, date range, or paginated results.
List simulation suitesTool to list simulation suites with pagination and optional filtering. Use when you need to retrieve simulation suites, optionally filtered by model IDs, date range, or search term.
List subaccountsTool to list all subaccounts associated with the authenticated account. Use when you need to retrieve all subaccounts and their configurations.
List teamsTool to list assistant teams. Use when you need to retrieve all teams in a workspace.
List voicesTool to list all text-to-speech voices in a workspace. Use when you need to retrieve voices available for TTS in a given workspace.
List webhook logsTool to retrieve paginated webhook logs with filtering and search capability. Use when you need to audit webhook delivery, check webhook statuses, troubleshoot failed webhooks, or search for specific
List simulationsTool to list simulations with pagination and optional filters. Use when you need to retrieve simulation records, optionally filtered by session ID, status, date range, or target agent.

Held for approval by default (changes and sends)

Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 47 actions.

Add document to knowledge base sourceTool to add a document to a knowledge base source. Use when you need to attach PDF files, web pages, or text content to an existing knowledge base.
Attach Actions to AgentTool to attach one or more actions to an agent. Use when you need to configure an agent with specific actions by providing the agent's model_id and an array of action IDs.
Attach contact to memory storeTool to attach a contact to a memory store. Use when you need to associate a specific contact with a memory store for persistent data storage.
Attach knowledge base to agentTool to attach a knowledge base to an agent. Use when you need to connect a knowledge base to a specific AI assistant by providing both IDs.
Attach memory store to agentTool to attach a memory store to an agent. Use when you need to connect a memory store resource to a specific assistant for knowledge retrieval.
Create ActionTool to create a new action in Synthflow AI. Use when you need to configure an action such as real-time booking, information extraction, live transfer, SMS sending, custom HTTP calls, or custom evalua
Create AssistantTool to create a new assistant. Use when you need to initialize a Synthflow AI assistant by specifying its name, type, and agent configuration.
Create a contactTool to create a new contact in Synthflow AI. Use when you need to add a contact with name and phone number.
Create knowledge baseTool to create a new knowledge base and return its ID. Use when you need to set up a knowledge repository for retrieval-augmented generation (RAG) in assistants.
Create memory storeTool to create a new memory store. Use when you need to initialize a knowledge repository for storing conversation history, customer data, or other contextual information.
Create Phone BookTool to create a new phone book. Use when you need to create a contact list for organizing phone numbers in Synthflow AI.
Create phone book entryTool to create a phone book entry. Use when you need to add a new phone number with a transfer condition to an existing phone book.

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Create Simulation CaseTool to create a new simulation case. Use when you need to set up test scenarios for evaluating assistant behavior against defined success criteria.
Create a simulation scenarioTool to create a new simulation scenario. Use when you need to define a template for generating test cases to ensure coverage of specific situations.
Create a new simulation suiteTool to create a new simulation suite attached to a specific agent. Use when you need to set up test scenarios for an agent. The suite can only execute on the agent specified by model_id.
Create a new teamTool to create a new team. Use when you need to programmatically set up a Synthflow AI assistant group with routing rules.
Delete an actionTool to delete an existing action. Use after confirming the action ID to permanently remove it.
Delete an assistantTool to delete an existing AI assistant. Use after confirming the assistant ID. Example: Delete assistant with ID 'assistant_123'.
Delete a chat sessionTool to delete a chat session. Use when you need to remove an existing chat by its ID. Confirm the chat ID before calling.
Delete a contactTool to delete an existing contact. Use after confirming the contact ID.
Delete knowledge baseTool to delete an existing knowledge base. Use after confirming the knowledge base ID to permanently remove it.
Delete a knowledge base sourceTool to delete a source from a knowledge base. Use when you need to remove a specific source from a knowledge base after confirming both IDs.
Delete a memory storeTool to delete a memory store. Use when you need to remove a memory store after confirming its ID.
Delete a phone bookTool to delete an existing phone book. Use when you need to remove a Synthflow AI phone book after it's no longer needed. Confirm the phone book ID before calling.
Delete a phone book entryTool to delete a phone book entry. Use when you need to remove a specific entry from a phone book. Confirm both phone_book_id and entry_id before calling.
Delete a simulation caseTool to delete a simulation case by ID. Use after confirming the simulation case ID to remove it permanently.
Delete a simulation scenarioTool to delete an existing simulation scenario. Use after confirming the scenario ID. Example: Delete simulation scenario with ID '41fc8c4a-b372-4309-813a-545505b2d0e5'.
Delete a simulation suiteTool to delete a simulation suite by ID. Use when you need to remove a simulation suite that is no longer needed. Confirm the suite ID before calling.
Delete a subaccountTool to delete an existing subaccount. Use after confirming the subaccount ID. Example: Delete subaccount with ID 'test_subaccount_id_12345'.
Delete a teamTool to delete an existing team. Use when you need to remove a Synthflow AI team after it's no longer needed. Confirm the team ID before calling.
Detach actions from assistantTool to detach one or more actions from an AI assistant. Use when you need to remove specific actions from an agent's configuration.
Detach knowledge baseTool to detach a knowledge base from an AI assistant. Use when you need to remove a knowledge base association from an agent.
Detach contact from memory storeTool to detach a contact from a memory store. Use when you need to remove a contact from a specific memory store.
Detach memory store from agentTool to detach a memory store from an agent. Use when you need to remove a memory store from a specific agent/assistant.
Execute simulation suiteTool to execute all test cases in a simulation suite. The suite runs on the target agent (must match the suite's model_id). Use when you need to validate an agent's performance against pre-configured
Make a voice callTool to initiate a real-time voice call via the AI agent. Use when you have the agent ID, customer name, and phone number ready.
Start SimulationTool to start a new simulation using a simulation case. Use when you need to execute a test scenario against an agent to validate its behavior and performance.
Update ActionTool to update an existing action in Synthflow AI. Use when you need to modify an action's configuration such as real-time booking, information extraction, live transfer, SMS sending, custom HTTP call
Update AssistantTool to update an existing assistant’s settings. Use after confirming the assistant exists. Modify settings like name, phone, recording, webhook, or agent configuration.
Update a contactTool to update an existing contact in Synthflow AI. Use when you need to modify contact details like name, phone, email, or metadata.
Update knowledge baseTool to update an existing knowledge base's name or usage conditions. Use after confirming the knowledge base exists.
Update memory storeTool to update an existing memory store's title and description. Use when you need to modify metadata of a memory store.
Update Simulation CaseTool to update an existing simulation case. Use when you need to modify the name, prompt, success criteria, or evaluation method of a simulation case.
Update a simulation scenarioTool to update an existing simulation scenario. Use when you need to modify the name or description of a scenario template.
Update an existing simulation suiteTool to update an existing simulation suite. Use when you need to modify the name or agent model of a simulation suite. At least one of name or model_id must be provided.
Update an existing teamTool to update an existing team. Use after confirming the team exists and you have new configuration values.
Initialize ActionTool to initialize a custom action with specified variables. Use when you have an action ID and need to initialize it with configuration variables.

Changes wait in Needs you

Changes and sends in Synthflow AI are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

How approvals work

Synthflow AI questions

Can an agent change data in Synthflow AI on its own?

Not by default. Changes and sends in Synthflow AI are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

What can an agent read in Synthflow AI?

This connector lists 32 read actions. Reads run at once, without waiting for approval.

How does Synthflow AI connect?

It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.

Bring Synthflow AI to your agents.

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