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ServiceNow for AI agents

Agents read ServiceNow at once. Changes and sends are held for a person's approval by default.

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About ServiceNow

ServiceNow is a cloud-based enterprise platform that helps organizations automate and manage digital workflows across IT, HR, customer service, and operations.

What an agent can do in ServiceNow

Every ServiceNow action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.

Runs at once (reads)

Looks things up in ServiceNow without asking first. 78 actions.

  • Find fileRetrieves attachment metadata from ServiceNow's sys_attachment table. This endpoint queries file attachments and returns metadata including file name, size, content type, download links, and associate
  • Get Activity Subscription ActivitiesRetrieves activity records from the ServiceNow ActivitySubscription API. Use this action when you need to fetch activity/change history records from ServiceNow subscriptions. This API returns activiti
  • Get Activity Subscription FacetsRetrieves facets configured for an activity context in ServiceNow. Use this action when you need to discover available filterable attributes or metadata for activity subscriptions. Facets represent th
  • Get Agent Intelligence Solution PredictionPredicts an output field value using a trained Agent Intelligence solution model. Use this action when you need to invoke a deployed Predictive Intelligence solution to predict an output field value b
  • List Agent Intelligence Solution PredictionsRetrieves a list of solution predictions from ServiceNow's Agent Intelligence engine. Use this action when you need to fetch predicted solutions for multiple records, such as retrieving AI-recommended
  • Get All Data ClassesRetrieves all data classification records from the ServiceNow Data Classification API. Use this action when you need to list all available data classification levels (e.g., Public, Internal, Confident
  • Get App Service CMDB ContentRetrieves a list of configuration items (CIs) associated with a specific application service in ServiceNow CMDB. Use this action when you need to query what infrastructure components (servers, databas
  • Get attachment byRetrieves metadata for a specific attachment by its sys_id from ServiceNow. Use this action when you need to fetch information about a single attachment file, such as its file name, content type, size
  • Get Attachment by IDRetrieves metadata for a specific attachment by its sys_id from ServiceNow. Use this action when you need to fetch detailed information about a single attachment file, such as its file name, content t
  • Get Attachment ListRetrieves metadata for multiple file attachments from ServiceNow's Attachment API. Use this action to list and filter attachments across the instance, including filtering by table name, file name, con
  • Get change ci scheduleRetrieves available time slots for scheduling changes against a specific Configuration Item (CI). Use this action when you need to find available change windows for a given CI in ServiceNow's Change M
  • Get Change Conflict StatusRetrieves the conflict status for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to check if a change request has a
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  • Get change nextstatesRetrieves a list of available next states for a specified change request based on the current state and workflow. Use this action when you need to determine what state transitions are valid for a part
  • Get Change Request Configuration ItemsRetrieves configuration items (CIs) associated with a specific change request in ServiceNow. Use this action when you need to fetch the list of configuration items (servers, databases, applications, e
  • Get change scheduleRetrieves available time slots for scheduling a ServiceNow change request. Use this action when you need to find available scheduling windows for a change request that has been created but not yet sch
  • Get CI Lifecycle Management ActionRetrieves a specific CI Lifecycle Management action from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular CI Lifecycle Management action, inc
  • Check CI CompatibilityDetermines whether two specified Configuration Items (CIs) in the ServiceNow CMDB are compatible using the CI Lifecycle Management compatActions endpoint. Use this action when you need to verify compa
  • Check CI Lease Expiration StatusDetermines whether a CI Lifecycle Management lease has expired for the specified lease record. Use this action when you need to check the expiration status of a lease in ServiceNow's CI Lifecycle Mana
  • Check CI Not Allowed Ops TransitionDetermines whether a configuration item (CI) can be transitioned based on CI lifecycle management rules. Use this action when you need to check if a configuration item (CI) in ServiceNow's CMDB has an
  • Validate CI Lifecycle Management RequestorValidates whether a specified active workflow requestor exists and is valid in ServiceNow CI Lifecycle Management. Use this action when you need to verify that a CI Lifecycle Management workflow reque
  • Get CI Lifecycle Mgmt StatusRetrieves the current operational status for a Configuration Item (CI) in ServiceNow CMDB using the CI Lifecycle Management API. Use this action when you need to check the current operational state of
  • Get CMDB Linux Server by IDRetrieves a single CMDB Linux server configuration item (CI) by its sys_id, including its attributes and relationship information. Use this action when you need to fetch detailed information about a s
  • Find CSDM Application ServiceFinds and returns basic information about one or more application services in the ServiceNow CMDB using the CSDM (Common Service Data Model) app_service find_service endpoint. Use this action when you
  • Get CMDB Instance by ClassRetrieves configuration items (CIs) from a specified CMDB class using the ServiceNow CMDB Instance API. Use this action when you need to query configuration items from the CMDB by class name, such as
  • Get CMDB Instance by IDRetrieves a single CMDB configuration item (CI) by its class name and sys_id, including its attributes and relationship information. Use this action when you need to fetch detailed information about a
  • Get CMDB Class MetadataRetrieves metadata and schema information for a specified CMDB (Configuration Management Database) class. Use this action when you need to discover the field structure, data types, mandatory fields, a
  • Get Cloud Catalog ServicesRetrieves a list of catalog items from the ServiceNow Cloud Services Catalog API. Use this action when you need to query and fetch catalog service items (from the sc_cat_item table) through the Cloud
  • Get Email by IDRetrieves a specific email record from ServiceNow's Email [sys_email] table by its sys_id. Use this action when you need to fetch detailed information about a particular email message, including its s
  • Get Global User Role InheritanceRetrieves the granted and inherited roles for a specified ServiceNow user using the Global User Role Inheritance API. Use this action when you need to audit a user's role assignments in ServiceNow, ch
  • Get importRetrieves the specified import staging record and its associated target records. Use this action when you need to fetch a specific import staging record to view its current state, check import status,
  • Get incident byRetrieves a specific incident from ServiceNow by its sys_id. Use this action when you need to fetch detailed information about a particular incident, including its state, priority, caller, assignment
  • Get incident by id2Retrieves a specific incident from ServiceNow by its sys_id using the Table API. Use this action when you need to fetch detailed information about a particular incident, including its state, priority,
  • Get IncidentsRetrieves incidents from the ServiceNow incident table using the Table API. Use this action when you need to query and fetch incidents with optional filtering via sysparm_query, pagination via sysparm
  • Get Performance Analytics ScorecardsRetrieves details about indicators from the Analytics Hub, including scorecard information for performance analytics. Use this action when you need to fetch performance analytics scorecards and their
  • Get recordsRetrieves multiple records from a specified ServiceNow table with optional filtering and pagination. Use this action to query and fetch records from any ServiceNow table (e.g., incident, sys_user, pro
  • Get Record TypesRetrieves all available table record types from the ServiceNow instance using the Table API documentation endpoint. Use this action when you need to discover all available tables and their record type
  • Get Rows from TableRetrieves records from a specified ServiceNow table using the Table API v2. Use this action when you need to fetch one or more records from any ServiceNow table (e.g., incident, task, problem, change_
  • Get servicatalog items byRetrieves a specific Service Catalog item from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular catalog item, including its name, description
  • Get Catalog Item VariablesRetrieves the list of variables defined for a ServiceNow Service Catalog item. Use this action when you need to fetch all variables associated with a catalog item, such as when building dynamic forms,
  • Get Service Catalog CartRetrieves the details of all items within the logged-in user's Service Catalog shopping cart. This action fetches the current contents of the shopping cart, including item details, quantities, prices,
  • Get Service Catalog Cart Delivery AddressRetrieves the delivery/shipping address configured for a user's Service Catalog shopping cart. Use this action when you need to fetch the delivery address information associated with a user's ServiceN
  • Get Service Catalog Catalog by IDRetrieves the available information for a specified service catalog by its sys_id. Use this action when you need to fetch detailed information about a specific service catalog in ServiceNow, including
  • Get Service Catalog Catalog CategoriesRetrieves the list of available categories for a specified ServiceNow Service Catalog. Use this action when you need to fetch the categories available within a specific service catalog, such as displa
  • Get Service Catalog Category by IDRetrieves the available information for a specified service catalog category by its sys_id. Use this action when you need to fetch detailed information about a specific service catalog category in Ser
  • Get Service Catalog Item DelegationVerifies whether a delegated user has access to a specific ServiceNow Service Catalog item. This action checks if a delegated user (identified by user_sys_id) is authorized to order or access a partic
  • Get Service Catalog Items ListRetrieves a list of catalog items from ServiceNow's Service Catalog API. Use when you need to browse available service catalog offerings, search for specific items by name or description, filter items
  • Get Service Catalog Wishlist ListRetrieves the list of items in the logged-in user's ServiceNow Service Catalog wishlist. Use this action when you need to fetch the wishlist items for the currently authenticated user in ServiceNow's
  • Get sn cdm shared libraries upload statusRetrieves the current status of a shared library upload operation in ServiceNow. Use this action when you need to check whether a library upload has completed successfully, is still in progress, or ha
  • Get sn chg rest change byRetrieves a specific change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular change request, including its state, type, and desc
  • Get sn chg rest change emergency byRetrieves a specific emergency change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular emergency change request, including its s
  • Get sn chg rest change emergency listRetrieves one or more emergency change requests from ServiceNow using the Change Management API. Use this action when you need to query emergency change requests. Emergency changes are a type of chang
  • List ServiceNow Change RequestsRetrieves one or more change requests from ServiceNow based on specified filter criteria. Use when you need to query change management records, monitor pending changes, find changes by state or type,
  • Get sn chg rest change model byRetrieves a specific change model from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular change model, including its name, description, type,
  • Get sn chg rest change model listRetrieves one or more change models from ServiceNow's Change Management API. Use this action when you need to fetch change model definitions that define the structure and workflow for change requests.
  • Get Normal Change Request by IDRetrieves a specific normal change request from ServiceNow using its sys_id via the Change Management REST API. Use when you need to fetch detailed information about a particular normal change request
  • List ServiceNow Normal Change RequestsRetrieves one or more normal change requests from ServiceNow's Change Management API. Use this action when you need to query normal change management records, monitor pending normal changes, find norm
  • Get sn chg rest change standard byRetrieves a specific standard change request from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular standard change request, including its sta
  • Get sn chg rest change standard listRetrieves one or more standard change requests from ServiceNow using the Change Management API. Use this action when you need to query standard change requests. Standard changes are a type of change r
  • Get ServiceNow Standard Change Template by IDRetrieves a specific standard change template from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular standard change template, including its n
  • List ServiceNow Standard Change TemplatesRetrieves one or more standard change templates from ServiceNow's Change Management API. Use this action when you need to query standard change templates that provide pre-defined structures for creati
  • Get Change TasksRetrieves one or more tasks associated with a specific ServiceNow change request. Use this action when you need to fetch the tasks or subtasks related to a change request, such as to view task status,
  • Get sn cicd app batch resultsRetrieves the results of a batch application install operation from ServiceNow CI/CD. Use this action when you need to check the status and details of a previously initiated batch application install
  • Get Instance Scan ResultRetrieves the current progress and status of a CI/CD instance scan operation in ServiceNow. Use this action when you need to check the status of an ongoing or completed ServiceNow instance scan that v
  • Get CI/CD ProgressRetrieves the current progress and status of a CI/CD operation in ServiceNow. Use this action when you need to check the status of an ongoing CI/CD pipeline execution, commit operation, or deployment.
  • Get sn cicd testsuite resultsRetrieves the results of a test suite run from ServiceNow CI/CD based on the result ID. Use this action when you need to check the status, completion percentage, or final outcome of a previously initi
  • Get statsRetrieves aggregate statistics for a specified ServiceNow table, including COUNT, AVG, MIN, MAX, and SUM calculations. Use this action when you need to perform aggregate queries on ServiceNow tables t
  • Get Table Records by IDRetrieves multiple records from a specified ServiceNow table using the Table API. Use this action when you need to query and fetch records from any ServiceNow table (e.g., incident, sys_user, problem,
  • Get Table Record by IDRetrieves the record identified by the specified sys_id from the specified table. Use this action when you need to fetch a single record from any ServiceNow table (e.g., incident, sys_user, problem) b
  • Get table incident byRetrieves a single incident record from ServiceNow by its sys_id using the Table API. Use this action when you need to fetch detailed information about a specific incident from ServiceNow's incident t
  • List ServiceNow IncidentsRetrieves one or more incident records from the ServiceNow incident table using the Table API. Use this action when you need to query and list incidents from ServiceNow, such as finding active inciden
  • Get ServiceNow TablesRetrieves one or more records from a ServiceNow table using the Table API (GET /api/now/v2/table). Use this action when you need to query and list records from any ServiceNow table, such as finding in
  • Get userRetrieves a specific user record from ServiceNow using its sys_id. Use this action when you need to fetch detailed information about a particular user, such as their contact details, department, locat
  • Get usersRetrieves multiple user records from the ServiceNow sys_user table with optional filtering and pagination. Use this action when you need to query and fetch a list of users from ServiceNow, such as fin
  • List ServiceNow AttachmentsRetrieves metadata for multiple file attachments from ServiceNow's Attachment API. Use this action when you need to list and filter attachments across the instance, including filtering by table name,
  • List CMDB Linux ServersRetrieves Linux server configuration items (CIs) from the ServiceNow CMDB using the cmdb_ci_linux_server class. Use this action when you need to query Linux servers from the CMDB, such as retrieving a
  • List CMDB Configuration ItemsRetrieves configuration items (CIs) from the ServiceNow CMDB using the base cmdb_ci class. Use this action when you need to query all configuration items from the CMDB, regardless of their specific ty
  • List CMDB Relationship TypesRetrieves CMDB relationship types from the ServiceNow cmdb_rel_type table using the Table API. Use this action when you need to discover what types of relationships are defined between Configuration I
  • List Service Catalog CatalogsRetrieves a list of ServiceNow Service Catalog catalogs to which the user has access. Use this action when you need to fetch available service catalogs from ServiceNow, such as displaying available ca

Held for approval by default (changes and sends)

Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 89 actions.

  • Cancel change conflict checkCancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the proce
  • Create a recordCreates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned
  • Create CI Lifecycle Management ActionAdds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in S
  • Create ci lifecycle mgmt operatorsRegisters a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Use this action when you need to create or register an operator identity for CI lifecycle management
  • Set CI Operational StateSets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API. Use this action when you need to update the operational status of CIs in ServiceN
  • Create CMDB Application ServiceCreates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists. Use this action when you need to register a new application service in the
  • Create CMDB Linux ServerCreates a new Linux server configuration item (CI) in the ServiceNow CMDB. Use this action when you need to register a new Linux server in the Configuration Management Database (CMDB). This endpoint c
  • Ingest CMDB RecordsInserts multiple records into a ServiceNow Import Set staging table. Use this action when you need to bulk-import configuration items (CIs) or other data into ServiceNow via an Import Set. Records are
  • Create CMDB InstanceCreates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes. Use this action when you need to register a new configuration item (such as servers, databases, network devic
  • Create CMDB Instance RelationCreates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB. Use this action when you need to establish relationships between configuration items in the C
  • Create data classification classifyAssigns pre-defined or user-defined data classifications to existing dictionary entries. Use this action when you need to classify sensitive or confidential table columns according to your organizatio
  • Create data classification clearRemoves all data classifications for a specific record in a ServiceNow table. Use this action when you need to clear/reset data classification labels from a record, such as when reclassifying sensitiv
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  • Enhanced CI Identify/ReconcileInserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API. Use this action when you need to bulk-insert or update multiple configuration
  • Query CMDB Identify ReconcileQueries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules. Use this action w
  • CMDB Identify Reconcile QueryEnhancedPerforms identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB. Use this action when you need to determine whether to insert a new CI or update an existing one based on
  • Create Import SetInserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table. Use this action when you need to bulk-import data
  • Create IncidentCreates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is r
  • Create ServiceNow InteractionCreates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a
  • Close InteractionCloses an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action
  • Create push installationRegisters or updates a device token for receiving push notifications through ServiceNow. Use this action when you need to register a mobile device token with ServiceNow's push notification system, ena
  • Remove Push InstallationDeactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API. Use this action when you need to remove a mobile device's ability to receive push
  • Create servic catalog items add to cartAdds a specified catalog item to the current user's ServiceNow shopping cart. Use when a user wants to order or request a specific item from the Service Catalog, such as requesting a laptop, software
  • Submit Service Catalog Producer ItemSubmits a ServiceNow Service Catalog item using the submit_producer endpoint. This action submits a catalog item with the provided variables and returns the created record details. The submit_producer
  • Checkout Service Catalog CartChecks out the Service Catalog shopping cart and submits the order as a request. This action retrieves the items in the cart, creates a service catalog request, deletes the cart contents, and returns
  • Submit Service Catalog Cart OrderSubmits the Service Catalog shopping cart and creates a service catalog request. This action checks out the user cart, creates a service catalog request with all items in the cart, and returns the req
  • Create servicecatalog items checkout guideChecks out an order guide by updating variable values for selected catalog items. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variable values
  • Order Service Catalog Item NowOrders a specified ServiceNow Service Catalog item immediately. This action submits an order for a catalog item without requiring cart checkout. The item is ordered directly with the specified quantit
  • Insert Multiple Import Set RecordsInserts multiple records into a specified ServiceNow staging table and triggers the associated transform map. Use this action when you need to bulk-import data into ServiceNow via an Import Set. Recor
  • Create sn chg rest changeCreates a new change request in ServiceNow using the Change Management REST API. Use this action when you need to create and submit a new change request for approval and implementation. The action sup
  • Create Change Request CI AssociationCreates an association between a change request and one or more configuration items (CIs) in ServiceNow. Use this action when you need to link CIs (servers, databases, applications, etc.) to a change
  • Start Change Conflict CheckStarts the conflict checking process for a ServiceNow change request, identifying scheduling conflicts with other changes or blackout windows. Use this action when you need to initiate a conflict chec
  • Create sn chg rest change emergencyCreates an emergency change request in ServiceNow using the Change Management API. Use this action when you need to create an expedited change request that requires urgent approval and implementation
  • Create Normal Change RequestCreates a normal change request in ServiceNow using the Change Management REST API. Use when you need to create a standard change request that follows the normal approval workflow. Normal changes are
  • Create sn chg rest change standardCreates a new standard change request in ServiceNow using a pre-approved standard change template. Use this action when you need to create a standard change request based on a predefined template from
  • Create Change TaskCreates a new task for a ServiceNow change request using the Change Management REST API. Use this action when you need to add a new task or subtask to an existing change request, such as breaking down
  • Create sn cicd app batch installInstalls two or more ServiceNow application packages in a single batch operation via the CICD API. Use this action when you need to deploy multiple applications at once as part of a CI/CD pipeline or
  • Install App from RepositoryInstalls the specified application from the ServiceNow app repository. Use this action when you need to install an application from the ServiceNow Store or a private app repository onto your ServiceNo
  • Run Full Instance ScanInitiates a full instance scan by running all active checks present in the ServiceNow instance. Use this action when you need to execute a comprehensive validation scan of your ServiceNow instance, ru
  • Create sn cicd instance scan suite scan comboRuns a CI/CD scan using a suite and target (scoped app) combination in ServiceNow. Use this action when you need to execute a compliance or best practices scan against a scoped application using a pre
  • Activate PluginActivates the specified plugin in ServiceNow's CICD Plugin API. Use this action when you need to activate a plugin on a ServiceNow instance as part of a CI/CD pipeline or automated deployment process.
  • Run Test SuiteStarts a specified automated test suite using ServiceNow's CI/CD Pipeline API. Use this action when you need to execute an automated test suite as part of a CI/CD pipeline or deployment process. This
  • Create SD-WAN Trouble TicketCreates a new trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to create a new SD-WAN or network-related trouble ticket for tr
  • Create TMF Service CategoryCreates a new service category record in the ServiceNow TMF Service Catalog API. This action calls the POST /api/sn_tmf_api/catalogmanagement/serviceCategory endpoint to create a top-level or nested s
  • Create tableInserts a new record into the specified ServiceNow table with the provided field values. Use this action when you need to create a new record in any ServiceNow table (e.g., incident, problem, change_r
  • Create ServiceNow IncidentCreates a new incident record in the ServiceNow incident table using the Table API. Use this action when you need to create a new incident in ServiceNow, such as logging IT service disruptions, report
  • Create or Update CMDB CI via IRECreates or updates CMDB configuration items (CIs) using the ServiceNow Identification and Reconciliation Engine (IRE) via the identify-reconcile endpoint. Use this action when you need to upsert CIs i
  • Delete a recordPermanently deletes a specific record from a ServiceNow table using its sys_id. This is a destructive operation that cannot be undone. The record will be permanently removed from the table. Requires t
  • Delete attachment byPermanently deletes a specific attachment from ServiceNow using its sys_id. This is a destructive, irreversible operation — the attachment cannot be recovered once deleted. Requires the user to have d
  • Delete attachment by id v1Permanently deletes a specific attachment from ServiceNow using its sys_id via the v1 API endpoint. This is a destructive, irreversible operation — the attachment cannot be recovered once deleted. Req
  • Delete attachment csmPermanently deletes a specific CSM (Customer Service Management) attachment from ServiceNow using its sys_id. This is a destructive, irreversible operation — the CSM attachment cannot be recovered onc
  • Delete change taskPermanently deletes a specific task from a ServiceNow change request using its sys_id. This is a destructive, irreversible operation. The task will be permanently removed from the change request and c
  • Delete ci lifecycle mgmt actionPermanently deletes a specific CI Lifecycle Management action from ServiceNow using its sys_id. Use this action when you need to remove a CI Lifecycle Management action record that is no longer needed
  • Delete ci lifecycle mgmt operatorsPermanently unregisters an operator from the ServiceNow CI Lifecycle Management system. This action removes an operator registration for non-workflow users. This is a destructive, irreversible operati
  • Delete cmdb instance relationPermanently deletes a specific CMDB CI (Configuration Item) relation using its sys_id. This is a destructive, irreversible operation — the relation between two CIs cannot be recovered once deleted. Th
  • Delete emergency change requestPermanently deletes a specific emergency change request from ServiceNow using its sys_id. This is a destructive operation that cannot be undone. The emergency change request will be permanently remove
  • Delete incident byPermanently deletes a specific incident from ServiceNow using its sys_id. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to have delet
  • Delete incident by id2Permanently deletes a specific incident from ServiceNow using its sys_id via the Table API. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the
  • Delete servicecatalog cartRemoves a specific item from the current ServiceNow Service Portal shopping cart. This action permanently removes a cart item from the active shopping cart session. Use this action when a user wants t
  • Delete service catalog cart emptyEmpties all items from a specified Service Catalog shopping cart using its sys_id. This action removes all items from the cart but does not delete the cart itself. This is a destructive, irreversible
  • Delete sn chg rest changePermanently deletes a specific change request using its sys_id via the Change Management REST API. Use this action when you need to remove a change request from ServiceNow that is no longer needed. Th
  • Delete Normal Change RequestPermanently deletes a normal change request identified by its sys_id using the ServiceNow Change Management REST API. This is a destructive operation that cannot be undone. The normal change request w
  • Delete sn chg rest change standardPermanently deletes a standard change request from ServiceNow using its sys_id. Use this action when you need to remove a specific standard change request that is no longer needed. This is a destructi
  • Delete tablePermanently deletes a specific record from a ServiceNow table using its sys_id. Use this action when you need to remove a record from a ServiceNow table and the record's sys_id is known. This is a des
  • Delete table incidentPermanently deletes a specific incident record from ServiceNow using its sys_id. This is a destructive, irreversible operation — the incident cannot be recovered once deleted. Requires the user to hav
  • Refresh Impacted Services for ChangeRefreshes and repopulates the impacted services/configuration items for a change request in ServiceNow using the Change Management REST API. Use this action when you need to recalculate and update the
  • Retrieve sn cicd update setRetrieves an update set with a given sys_id from the ServiceNow CICD (Continuous Integration/Continuous Delivery) plugin. Use this action when you need to retrieve an update set from the CICD plugin t
  • Schedule change first availableUpdates the planned start and end times of a ServiceNow change request to the first available schedule slot. Use this action when you need to automatically schedule a change request at the earliest av
  • Update cmdb csdm app service populate servicePopulates an Application Service with CI (Configuration Item) relationships based on the CSDM (Common Service Data Model) model. Use this action when you need to automatically discover and populate th
  • Update CMDB CSDM App Service Service DetailsUpdates the service details for a specific application service in the CMDB CSDM (Common Service Data Model). Use this action when you need to modify the metadata, ownership, tier classification, or op
  • Update cmdb instance byUpdates an existing configuration item (CI) record in the ServiceNow CMDB by its sys_id. Use this action when you need to modify attributes of a specific configuration item in the Configuration Manage
  • Update CMDB Instance by IDUpdates an existing Configuration Item (CI) instance in the ServiceNow CMDB. Use this action when you need to modify the attributes of a specific CMDB record, such as updating its description, operati
  • Update conversation member dropDrops an agent from a conversation in ServiceNow using the Conversation Member API. Use this action when you need to remove an agent or user from an active conversation. This operation requires the wa
  • Update incident byUpdates an existing incident in ServiceNow identified by its sys_id using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments,
  • Update incident by id2Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes
  • Update openframe voice interactionUpdates an existing voice interaction record in ServiceNow OpenFrame. Use this action when you need to modify an existing voice interaction record, such as updating its status, changing assignment, ad
  • Update servicecatalog cartUpdates an existing item in the ServiceNow Service Portal shopping cart. Use this action when you need to modify the quantity or variables of a cart item in the Service Catalog before checking out. Th
  • Update servicecatalog items submit guideSubmits an order guide in ServiceNow's Service Catalog with the specified variable values. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variabl
  • Update sn chg rest changeUpdates an existing change request in ServiceNow using the Change Management REST API. Use this action when you need to modify an existing change request, such as updating its state, changing assignme
  • Update sn chg rest change emergencyUpdates an existing emergency change request in ServiceNow using the Change Management API. Use this action when you need to modify an existing emergency change request, such as updating its descripti
  • Update Normal Change RequestUpdates a normal change request identified by its sys_id using the ServiceNow Change Management REST API. Use this action when you need to modify the details of an existing normal change request, such
  • Update ServiceNow Standard Change RequestUpdates a standard change request in ServiceNow using its sys_id. Use this action when you need to modify an existing standard change request, such as updating its description, changing the assigned u
  • Update sn chg rest change taskUpdates an existing change request task in ServiceNow using the Change Management REST API. Use this action when you need to modify an existing task associated with a change request, such as updating
  • Update SD-WAN Trouble TicketUpdates an existing trouble ticket in ServiceNow using the Service Operations Workspace Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating it
  • Update Trouble TicketUpdates an existing trouble ticket in ServiceNow using the Trouble Ticket Open API. Use this action when you need to modify an existing trouble ticket, such as updating its state, changing assignments
  • Update table byUpdates an existing record in a specified ServiceNow table by its sys_id using the Table API. Use this action when you need to modify specific fields of an existing record, such as updating the short_
  • Update table by id2Updates an existing record in a specified ServiceNow table using its sys_id with the provided field values. This action uses the PUT method which replaces the entire record with the provided data. Onl
  • Update table incidentUpdates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes
  • Update table recordUpdates an existing record in a specified ServiceNow table using the Table API. Use this action when you need to modify an existing record in any ServiceNow table (e.g., incident, problem, change_requ
  • Upload Attachment to ServiceNow RecordUploads a file as an attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the raw bina

Changes wait in Needs you

Changes and sends in ServiceNow are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

How approvals work

ServiceNow questions

Can an agent change data in ServiceNow on its own?

Not by default. Changes and sends in ServiceNow are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.

What can an agent read in ServiceNow?

This connector lists 78 read actions. Reads run at once, without waiting for approval.

How does ServiceNow connect?

It connects with Username and password or OAuth 2.0 or Server-to-server OAuth. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.

Bring ServiceNow to your agents.

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