Freshservice for AI agents
Agents read Freshservice at once. Changes and sends are held for a person's approval by default.
About Freshservice
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
What an agent can do in Freshservice
Every Freshservice action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Freshservice without asking first. 6 actions.
- Get Freshservice TicketTool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
- List Service Catalog ItemsTool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
- List Freshservice TicketsTool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days
- Get Problem Form Fields by WorkspaceTool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
- List Release Form FieldsTool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
- List Freshservice LocationsTool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 6 actions.
- Create TicketTool to create a new ticket. Use when you need to log an incident or service request.
- Bulk Update TicketsTool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- Create Service RequestCreate a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /se
- Delete ReleaseTool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
- Delete Solution ArticleTool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a s
- Delete Solution CategoryTool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered
Changes wait in Needs you
Changes and sends in Freshservice are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Freshservice questions
Can an agent change data in Freshservice on its own?
Not by default. Changes and sends in Freshservice are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Freshservice?
This connector lists 6 read actions. Reads run at once, without waiting for approval.
How does Freshservice connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.