Intercom MCP for AI agents
Agents read Intercom MCP at once. Changes and sends are held for a person's approval by default.
About Intercom MCP
Access Intercom conversations, contacts, companies, Help Center articles, tickets, and workspace data through Intercom's hosted MCP server.
What an agent can do in Intercom MCP
Every Intercom MCP action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Intercom MCP without asking first. 11 actions.
- FetchRetrieve detailed content for a specific Intercom resource by ID or URL. Use this tool when you have: - A prefixed ID from search results (e.g., 'conversation_123456', 'contact_abc-def-123', or 'compa
- Get articleRetrieve complete details for a specific Intercom Help Center article. Returns: - Full article content including HTML body - Metadata: title, description, author, state - Timestamps: created_at, updat
- Get companyRetrieve complete details for a specific Intercom company. Returns: - Full company profile (name, company_id, plan, industry, size) - Monthly spend and user count - All custom_attributes with their va
- Get contactRetrieve complete details for a specific Intercom contact. Returns: - Full contact profile (name, email, phone, location) - Role and signup information - Custom attributes and metadata - Last seen and
- Get conversationRetrieve complete details for a specific Intercom conversation. Returns: - Full conversation metadata (state, priority, timestamps) - Complete message history with all conversation parts - Associated
- List articlesList all articles in the Intercom Help Center. Returns a paginated list of articles with basic metadata. Pagination: - Uses page-based pagination (not cursor-based) - Default: page 1, 25 articles per
- List companiesList Intercom companies with optional filters. Supports: - name: Find a company by exact name match (returns a single company) - company_id: Find a company by its external company_id (returns a single
- SearchPurpose: 1. Search for resources in Intercom (conversations and contacts) using a unified query approach. For companies, use the list_companies tool. 2. Note that only a subset of properties will be r
- Search articlesSearch for articles in the Intercom Help Center. Supports filtering by: - phrase: Free-text search across article title and body - state: Filter by 'published' or 'draft' - help_center_id: Filter arti
- Search contactsSearch for Intercom contacts using multiple filter criteria. Supports filtering by: - IDs: Search for specific contact IDs - Email/Domain: Filter by email address or domain - Name/Phone: Search by con
- Search conversationsSearch for Intercom conversations using multiple filter criteria. Supports filtering by: - IDs: Search for specific conversation IDs - Source: Filter by source type (email, chat, etc.), author name/em
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 4 actions.
- Add internal noteAdd an internal note to an Intercom conversation. Notes are internal-only and never visible to the end user, and this tool cannot send customer-visible replies. Adding a note never changes the assigne
- Create articleCreate a new article in the Intercom Help Center. Required fields: - title: The article title - author_id: Numeric ID of the admin/teammate who authored the article Optional fields: - description: A s
- Submit mcp feedbackSubmit feedback about this Intercom MCP server to the Intercom team that builds it. After completing a task, briefly consider whether any capability on this server was missing, produced wrong or confu
- Update articleUpdate an existing article in the Intercom Help Center. Required: - id: The article ID to update Optional fields (only provided fields will be updated): - title: Update the article title - author_id:
Changes wait in Needs you
Changes and sends in Intercom MCP are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Intercom MCP questions
Can an agent change data in Intercom MCP on its own?
Not by default. Changes and sends in Intercom MCP are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Intercom MCP?
This connector lists 11 read actions. Reads run at once, without waiting for approval.
How does Intercom MCP connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.