Precision AI OS vs Agentforce: What Each One Does
Agentforce runs agents inside a Salesforce org. Precision AI OS writes the procedure beside it for the person deciding the next Salesforce action.
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Precision AI OS vs Agentforce at a glance
| Job | Agentforce | Precision AI OS |
|---|---|---|
| Builder | Agent Builder uses prompts, Flows, and Apex | Can write the procedure the firm wants saved with the engagement. |
| Assist | Some agents assist a Salesforce user | Can draft the briefing a person reads before acting in the org. |
| Action | An action can update a record or summarize a case | Can name the person who decides whether that action should run. |
| Record | Agentforce builds agents inside the Salesforce org | Can prepare the firm file that lives with the engagement record. |
| Upkeep | Creating an agent is separate from running it | Can keep the upkeep notes after the agent is in use. |
| Handoff | Agents can run on the Salesforce platform | Can route the finished note to the person who owns the client file. |
Where Agentforce fits
Keep Agentforce for
Agents stay built in Agent Builder with prompts, Flows, and Apex.
Some Agentforce agents keep assisting a Salesforce user while they work.
An Agentforce action can still update a record or summarize a case.
Add Precision for
Vendor metering stays in force. A separate procedure can be scoped outside that Salesforce action.
The firm names who may allow an Agentforce action, and the org guardrail stays in force.
A Precision engagement beside Agentforce can be scoped for a procedure those Salesforce products do not cover.
How Agentforce and Precision fit
Agentforce stays for Salesforce actions inside the org.
Precision can be scoped to procedures that are not Salesforce actions.
A person at the firm stays on the decision, and the Agentforce guardrail stays in force.
Agentforce and Precision AI OS: common questions
What does Agentforce still handle itself?
Agentforce keeps Salesforce actions inside the org. Precision beside Agentforce can cover jobs that never enter that org.
Who decides when an Agentforce action is allowed?
A person at the firm decides when an Agentforce action is allowed. Vendor guardrails stay in force, and a separate procedure can be scoped outside that action.
What about records outside the Salesforce org?
External records need an authorized connection. A separate procedure can be scoped for work that is not a Salesforce action.
See where Precision fits next to Agentforce.
Precision AI OS is not affiliated with, endorsed by, or sponsored by Salesforce.