WhatsApp for AI agents
Agents read WhatsApp at once. Changes and sends are held for a person's approval by default.
About WhatsApp
Enables interaction with customers through the WhatsApp Business API for messaging and automation. Only supports WhatsApp Business accounts, not WhatsApp Personal accounts.
What an agent can do in WhatsApp
Every WhatsApp action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in WhatsApp without asking first. 25 actions.
- Get WhatsApp Business Compliance InfoRetrieve comprehensive business compliance information for a WhatsApp Business phone number. Returns regulatory and compliance details including entity registration status, grievance officer contact i
- Get Business EncryptionRetrieve the WhatsApp Business public key and its signature verification status. Use this action when you need to obtain the end-to-end encryption public key for a WhatsApp Business phone number. This
- Get client WhatsApp Business AccountsRetrieve WhatsApp Business Accounts shared with or managed by a business portfolio. Use this action when you need to get WhatsApp Business Accounts (WABAs) that are client accounts shared with or mana
- Get WhatsApp Commerce SettingsGet commerce settings for a WhatsApp Business phone number. Retrieves cart and catalog visibility settings for a specific WhatsApp Business phone number. Use this action to check whether shopping cart
- Get Flow AssetsList assets associated with a WhatsApp Flow. Use this action when you need to retrieve the assets (such as flow.json) that are associated with a WhatsApp Flow. The response includes download URLs for
- Get owned WhatsApp Business AccountsRetrieve WhatsApp Business Accounts owned by a business portfolio. Use this action when you need to get all WhatsApp Business Accounts (WABAs) that are directly owned by a specific business. This diff
- Get WhatsApp Cloud API SettingsGet Cloud API settings for a WhatsApp Business phone number. Retrieves calling, storage, and payload encryption settings for a specific WhatsApp Business phone number. This includes information about
- Get message template libraryBrowse the pre-built message template library for WhatsApp Business Account. This retrieves a list of available templates that can be used for messaging. Use when you need to discover available messag
- Who Am IReturn the identity (name) of the connected WhatsApp (Meta) account.
- Get WhatsApp Business Account ActivitiesRetrieve activity history for a WhatsApp Business Account. This action returns a paginated list of activities such as phone number verifications, user additions, and other administrative actions perfo
- Get WhatsApp Business Account DetailsRetrieve comprehensive details about a WhatsApp Business Account (WABA). Returns configuration, status, and settings information including account review status, business verification status, timezone
- Get business profileGet the business profile information for a WhatsApp Business phone number. This includes business details like description, address, website, and contact info.
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- Get Join RequestsGet all pending join requests for a WhatsApp group. Use this action when you need to retrieve pending requests from users who want to join a WhatsApp group. This is useful for group administration, mo
- Get media infoGet metadata and download URL for uploaded WhatsApp media. Returns media ID, download URL (valid for 5 minutes), MIME type, SHA256 hash, and file size. The download URL can be used to retrieve the act
- Get WhatsApp Message HistoryRetrieve message history for a WhatsApp Business phone number. Returns a paginated list of messages with their delivery status information, including events like delivery status updates, timestamps, a
- Get message templatesGet all message templates for the WhatsApp Business Account. Templates are required for sending messages outside the 24-hour window and for marketing/utility messages.
- Get phone numberRetrieve detailed information about a specific WhatsApp Business phone number. Returns phone number details including verification status, quality rating, display number, verified business name, throu
- Get phone numbersRetrieve all phone numbers registered to your WhatsApp Business Account. Returns phone number IDs, display numbers, verification status, quality ratings, and messaging throughput limits. Use the phone
- Get WhatsApp SchedulesRetrieve campaign schedules associated with a WhatsApp Business Account. Use this action when you need to list all scheduled campaigns for a WABA, including their status, timing, and recurrence patter
- Get Subscribed AppsGet all applications currently subscribed to webhooks for a WhatsApp Business Account. Use this action when you need to retrieve the list of third-party applications or integrations that are subscribe
- Get template statusGet the status and details of a specific message template. This is useful for checking if a template has been approved, rejected, or is still pending review.
- List WhatsApp FlowsList all WhatsApp Flows associated with the WhatsApp Business Account. Returns flow details including name, status, categories, and any validation errors. Use when you need to retrieve all available f
- List WhatsApp GroupsList all WhatsApp groups associated with a business phone number. Use this action when you need to retrieve the list of groups that a business phone number is a member of. This is useful for managing
- List qr codesGet a list of all QR codes for a WhatsApp Business phone number. Use this action when you need to retrieve all message QR codes associated with a specific WhatsApp Business phone number. This is usefu
- List WhatsApp SolutionsRetrieve a paginated list of Multi-Partner Solutions for a WhatsApp Business Account. Use when you need to view all multi-partner solutions (such as SMB solutions) associated with a WABA, including th
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 32 actions.
- Delete WhatsApp MediaDelete a WhatsApp media file previously uploaded via the Media API. Use when you need to remove a media object you uploaded earlier (e.g. to free up storage or to retract content). The deletion is per
- Deregister WhatsApp Business Phone NumberDeregister a WhatsApp Business phone number from the Cloud API. Use when you need to stop sending messages from a phone number — for example before migrating it to another WhatsApp Business Account, b
- Register WhatsApp Business Phone NumberRegister a WhatsApp Business phone number for use with WhatsApp Cloud API. Use when you need to register a phone number that has been added to your WhatsApp Business Account. This action requires sett
- Remove Assigned User from WhatsApp Business AccountRemove a user's access from the WhatsApp Business Account. Use this action when you need to revoke a user's access to a WhatsApp Business Account. This action is irreversible — the user will immediate
- Set WhatsApp Two-Step Verification PINSet or reset the two-step verification PIN for a WhatsApp Business phone number. Use when you need to change the 6-digit PIN that protects a registered phone number — for example after onboarding a ne
- Subscribe to WABA WebhooksSubscribe your application to receive webhook notifications for a WhatsApp Business Account (WABA). This action registers the application to receive webhook events from the specified WABA. Use this ac
- Update WhatsApp Business ProfileUpdate WhatsApp Business Profile information including business details, contact information, and profile settings. Use when you need to modify the business profile settings such as the about text, bu
- Update Flow JSONUpdate the Flow JSON configuration for a WhatsApp Flow. Use this action when you need to update or upload a new flow.json file for an existing WhatsApp Flow. The Flow JSON defines the structure, scree
- Upsert message templateCreate or update a message template for the WhatsApp Business Account. Use this action when you need to create a new message template or update an existing one with the same name. If a template with t
- Block WhatsApp UsersBlock one or more WhatsApp users to prevent them from sending messages to your business phone number. Use this action when you need to prevent specific users from contacting your business through What
- Configure WhatsApp Conversational AutomationConfigure conversational automation settings for a WhatsApp Business phone number. Sets up away messages, greeting messages, custom commands, and ice breaker prompts to automate customer interactions.
- Create WhatsApp FlowCreate a new WhatsApp Flow for the WhatsApp Business Account. Use this action when you want to create an interactive flow that can collect user data, guide users through a process, or provide structur
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- Create WhatsApp Max Price AgreementCreate a max price agreement for WhatsApp marketing messages pricing. Max price agreements set a ceiling on the per-conversation price you'll pay for WhatsApp messaging across your WhatsApp Business A
- Create message templateCreate a new message template for the WhatsApp Business Account. Templates must be approved by WhatsApp before they can be used. Templates are required for marketing messages and messages sent outside
- Create QR CodeCreate a new QR code with a prefilled message for a WhatsApp Business phone number. Use this action when you need to generate a shareable QR code that customers can scan to start a conversation with y
- Create upload session for WhatsAppCreate a resumable upload session for large file uploads to WhatsApp. This action initiates an upload session that allows you to upload large files in chunks. First create a session, then use the sess
- Delete message templateDelete a message template from the WhatsApp Business Account by name. This permanently removes the template and it cannot be recovered. When you delete a template by name, all templates with that name
- Delete QR CodeDelete a specific QR code from a WhatsApp Business phone number. Use this action when you need to permanently remove a QR code that is no longer needed. This operation is irreversible — once deleted,
- Publish WhatsApp FlowPublish a WhatsApp Flow to make it available for use. Use this action when you have finished designing and testing a WhatsApp Flow and are ready to make it available for users. The flow must be in DRA
- Send contactsSend contacts WhatsApp number. Note: The message will be delivered to the recipient only if they have initiated a conversation first.
- Send interactive buttonsSend an interactive button message with up to 3 reply buttons to a WhatsApp user. Interactive button messages allow recipients to quickly respond by tapping predefined buttons. Perfect for yes/no ques
- Send interactive listSend an interactive list message to a WhatsApp number. List messages display a menu of options organized into sections. Users tap a button to view the list and select one option. Perfect for product c
- Send locationSend a location message with coordinates, name, and address to a WhatsApp user. This action allows you to share location information through WhatsApp Business API. The location message includes latitu
- Send mediaSend a media message to a WhatsApp number. Note: The media will be delivered to the recipient only if they have texted first.
- Send media bySend media using a media ID from previously uploaded media. This is more efficient than sending media by URL as the media is already on WhatsApp servers. Use upload_media action first to get the media
- Send messageSend a text message to a WhatsApp user. Important: The recipient phone number must be registered on WhatsApp and must have initiated a conversation with your business within the last 24 hours, OR you
- Send template messageSend a template message to a WhatsApp number.
- Unsubscribe from WABA WebhooksUnsubscribe your application from webhook events for a WhatsApp Business Account (WABA). This action removes the application subscription from the specified WABA's webhook configuration. This action i
- Update WhatsApp Flow MetadataUpdate metadata for a WhatsApp Flow including its name, categories, and endpoint URI. Use when you need to modify the configuration or settings of an existing WhatsApp Flow.
- Update WhatsApp commerce settingsSet or update commerce settings for a WhatsApp Business phone number. Use this action to enable or disable shopping cart functionality and product catalog visibility for a specific WhatsApp Business p
- Update WhatsApp Cloud API SettingsUpdate Cloud API settings for a WhatsApp Business phone number. Use this action to modify calling features, user identity verification settings, payload encryption configuration, and data storage pref
- Verify Phone Number OTP CodeVerify the OTP code for a pre-verified phone number. Use when you need to complete phone number verification by submitting the received OTP code. The phone number must first be added to your WhatsApp
Changes wait in Needs you
Changes and sends in WhatsApp are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
WhatsApp questions
Can an agent change data in WhatsApp on its own?
Not by default. Changes and sends in WhatsApp are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in WhatsApp?
This connector lists 25 read actions. Reads run at once, without waiting for approval.
How does WhatsApp connect?
It connects with OAuth 2.0 or API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.