Wati for AI agents
Agents read Wati at once. Changes and sends are held for a person's approval by default.
About Wati
Wati is a WhatsApp Business API platform that automates marketing, sales, service, and support.
What an agent can do in Wati
Every Wati action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Wati without asking first. 1 action.
- Get TeamsTool to retrieve a list of teams from WATI. Use after authenticating when you need to enumerate all available teams.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 4 actions.
- Add ContactTool to add a new contact in WATI. Use when registering a customer's WhatsApp number before sending messages.
- Send Session MessageTool to send a session message to a specified WhatsApp number. Use when you need to deliver a free-form text within an active 24-hour session window.
- Update Contact AttributesTool to update attributes of an existing contact. Use after confirming the contact exists and you need to modify its custom attributes.
- Wati update chat statusUpdate the status of a chat/conversation in WATI Team Inbox. This action allows you to change the status of a customer's chat to help manage ongoing conversations. Available statuses: - OPEN: Active,
Changes wait in Needs you
Changes and sends in Wati are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Wati questions
Can an agent change data in Wati on its own?
Not by default. Changes and sends in Wati are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Wati?
This connector lists 1 read action. Reads run at once, without waiting for approval.
How does Wati connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.