Supportbee for AI agents
Agents read Supportbee at once. Changes and sends are held for a person's approval by default.
About Supportbee
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
What an agent can do in Supportbee
Every Supportbee action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Supportbee without asking first. 14 actions.
- Fetch Forwarding EmailsRetrieve all forwarding email addresses configured for the company. Use this tool to list the support email addresses that forward emails to SupportBee.
- Fetch SupportBee LabelsTool to retrieve all custom labels. Use when you need to list labels for ticket categorization.
- Get Avg First Response Time ReportTool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds a
- Get Replies Count ReportRetrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and i
- Get TicketTool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch f
- Get Tickets Count ReportTool to get ticket count data points over time. Use when analyzing ticket volume trends within a specific date range. Supports optional filtering by agent, team, or label.
- List Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history o
- List Ticket RepliesLists all replies on a specific support ticket in SupportBee. Returns reply content, replier details, timestamps, and attachments. Use this to view the conversation history on a ticket. Returns an emp
- List TicketsTool to list tickets from SupportBee. Returns a paginated list of tickets with optional filters for spam, trash, archived, assigned user/group, labels, and more. Use when you need to retrieve and brow
- Search SupportBee TicketsTool to search SupportBee tickets. Use when you need to find tickets by query with pagination.
- Fetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for qui
- Fetch SupportBee TeamsRetrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.
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- List SupportBee UsersRetrieves all users and customer groups in your SupportBee company. Use this when you need to list team members, filter by user type (agents/admins vs customer groups), or include invited users who ha
- Show SupportBee User or Customer GroupRetrieves details of a SupportBee user (agent/admin) or customer group by their ID. Use this action when you need to fetch profile information like name, email, role, or timestamps for a specific user
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 27 actions.
- Add Label to TicketTool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
- Archive SupportBee TicketTool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
- Assign Ticket to TeamAssigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to anot
- Create Ticket CommentCreates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team membe
- Create SupportBee TicketCreates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or
- Create Ticket ReplyCreate a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, o
- Delete SupportBee TicketPermanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets.
- Mark SupportBee Ticket as AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status. Use this after sending a response to a customer to indicate the ticket has been addressed. This action is idempotent - calling it
- Mark SupportBee Ticket as SpamTool to mark a SupportBee ticket as spam. Use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket ID.
- Trash SupportBee TicketTool to trash a SupportBee ticket by its ID. Use when you need to remove a ticket into the trash folder.
- Unassign User From TicketTool to un-assign a ticket from its assigned user/agent. Use when you need to remove the current user ownership before reassigning to a different user or closing the ticket.
- Create ConsequenceCreates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
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- Create Forwarding EmailCreate a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.
- Create FilterCreates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).
- Create RuleCreates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject
- Create SnippetCreate a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common
- Create SupportBee UserInvites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Us
- Delete SnippetPermanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be und
- Mark SupportBee Ticket as UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is neede
- Remove Label From TicketTool to remove a label from a ticket. Use when you need to unlabel or uncategorize a ticket by removing an existing label.
- Show Ticket ReplyTool to fetch a specific reply for a SupportBee ticket. Use when you need details of a single reply by ticket and reply IDs.
- Unarchive SupportBee TicketTool to unarchive a SupportBee ticket by its ID. Use when you need to restore an archived ticket back to active status.
- Unassign Ticket from TeamTool to un-assign a ticket from its assigned team. Use when you need to remove the current team ownership before reassigning or closing the ticket.
- Unmark SupportBee Ticket as SpamTool to unmark a SupportBee ticket as spam. Use when a ticket was incorrectly flagged as spam.
- Untrash SupportBee TicketRestores a trashed SupportBee ticket back to active status. Use when you need to recover a ticket that was previously moved to trash.
- Update SnippetUpdate an existing snippet (canned response) in SupportBee. Use this to modify the name, content, or tags of a snippet. To find snippet IDs, use the 'Fetch Snippets' action first.
- Update SupportBee UserUpdate an existing SupportBee user's profile information including name, email, role, avatar, or signature. This action modifies user account details via the SupportBee API. You can update one or mult
Changes wait in Needs you
Changes and sends in Supportbee are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Supportbee questions
Can an agent change data in Supportbee on its own?
Not by default. Changes and sends in Supportbee are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Supportbee?
This connector lists 14 read actions. Reads run at once, without waiting for approval.
How does Supportbee connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.