Reteno for AI agents
Agents read Reteno at once. Changes and sends are held for a person's approval by default.
About Reteno
Reteno is a customer engagement platform for managing contacts, behavioral events, messaging campaigns, and omnichannel communications.
What an agent can do in Reteno
Every Reteno action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Reteno without asking first. 11 actions.
- Get Account BalanceReturn monetary balance, credit limit, currency, and remaining prepaid email and SMS quotas for the connected Reteno account.
- Get Account InfoReturn the Reteno organization and API user associated with the connected account. Use this to verify which account subsequent operations affect.
- Get ContactReturn the full Reteno profile for one contact identified by its internal contact ID.
- Get Contact Import StatusReturn the current state and resulting contact IDs for an asynchronous Reteno contact import started by Upsert Contacts.
- List Address BooksReturn Reteno contact address books and their assigned field groups and fields.
- List Contact FieldsList custom contact fields, their field IDs and keys, data types, allowed values, and validation metadata.
- List Contact MessagesReturn one page of a contact's email, SMS, push, web push, or App Inbox message history for a required date range.
- List ContactsList one bounded page of Reteno contacts. Optionally filter by external customer ID, email, phone, or name.
- List SegmentsSearch Reteno contact segments by name and return one bounded page with segment IDs and types.
- List Subscription CategoriesList the organization's contact subscription categories and the keys used to manage communication preferences.
- List WorkflowsSearch Reteno automation workflows by name and return their IDs, status, and tags.
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 3 actions.
- Track EventSend one non-retractable backend event for an identified contact. A new event type key is created after Reteno accepts its first event.
- Upsert ContactCreate or update a Reteno contact in real time and return its Reteno contact ID.
- Upsert ContactsCreate or update 1-3000 Reteno contacts asynchronously using one explicit deduplication strategy. Returns an import session ID and immediate failures.
Changes wait in Needs you
Changes and sends in Reteno are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Reteno questions
Can an agent change data in Reteno on its own?
Not by default. Changes and sends in Reteno are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Reteno?
This connector lists 11 read actions. Reads run at once, without waiting for approval.
How does Reteno connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.