Onedesk for AI agents
Agents read Onedesk at once. Changes and sends are held for a person's approval by default.
About Onedesk
OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
What an agent can do in Onedesk
Every Onedesk action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Onedesk without asking first. 13 actions.
- Get AttachmentsRetrieve attachments for a specific item by its external ID. IMPORTANT: The OneDesk Public API (/rest/public) has limited functionality and does NOT provide: - A dedicated attachments list endpoint -
- Get Comment DetailsRetrieve detailed information for a specific comment by its ID. This action attempts to fetch comment details from OneDesk using the comment ID. It tries multiple endpoint patterns to maximize compati
- Get CommentsAttempts to retrieve comments (discussion posts) from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public REST API does not provide an endpoint to list or retrieve comments. According to OneDesk's A
- Get Feedback ItemsRetrieve all feedback items from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide a GET endpoint to list feedback items. The public API only supports: - Creating items via PO
- Get Feedback DetailsRetrieve detailed information about a specific item in OneDesk by its internal ID. This endpoint retrieves ANY type of item (Tickets, Tasks, Feedback, etc.), not just feedback items. Use this action w
- Get Issue DetailsRetrieve comprehensive details of a specific issue by its ID. This action fetches full information about an issue including its title, description, status, priority, creation/update timestamps, and ot
- Get IssuesRetrieve a list of issues from OneDesk. **API LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve issues. The public API only supports: 1. Creating items via POST /re
- Get MessagesTool to retrieve a list of messages from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve messages. The public API only supports: 1. Creating
- Get RequirementsRetrieve a list of requirements from OneDesk. **IMPORTANT LIMITATION**: This action cannot function as intended because the OneDesk Public API does not provide an endpoint to list or retrieve requirem
- Get Task DetailsRetrieves comprehensive details of a specific task/item in OneDesk by its ID. Use this tool when you need complete information about a task including its title, description, status, assignee, priority
- Get TicketsRetrieve tickets from OneDesk by querying a range of item IDs. **API LIMITATION WORKAROUND**: The OneDesk Public API does not provide a direct endpoint to list all tickets. This action works around th
- Get Timesheet DetailsTool to retrieve details of a specific timesheet entry. Use when you have the `timesheet_id` and need full metadata (user, project, hours, dates). Tries multiple endpoint/header variants and gracefull
Show all 13
- Get WorklogsRetrieve a list of worklogs from OneDesk with optional filtering and pagination. This action attempts to list worklogs by trying multiple candidate endpoints and parameter formats. Note: The OneDesk P
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 11 actions.
- Create Worklog EntryCreate a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining
- Delete AttachmentDelete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typic
- Delete CommentDeletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action trie
- Delete CustomerDeletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfu
- Delete MessageDeletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from
- Delete ProjectDelete a project in OneDesk by its ID. **API LIMITATION**: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The
- Delete RequirementDelete a requirement from OneDesk. Requirements in OneDesk are work items used for product development, feature requests, and specifications. They are one of the core work item types (tickets, tasks,
- Delete TaskTool to delete a specific task. Use when you need to remove an existing task by its ID after confirming its details.
- Delete TicketDeletes a ticket from OneDesk by its internal ID. Use this tool to permanently remove a ticket when it's no longer needed. The ticket will be moved to the 'Deleted Items' project and scheduled for per
- Delete TimesheetTool to delete a timesheet by its ID. Use when you need to remove a specific timesheet after confirming it's no longer needed. Example: {'timesheet_id': 123}
- Delete UserDeletes a user from OneDesk by their unique user ID. This action permanently removes the specified user from the OneDesk account. Use this only after confirming the user should be removed from the sys
Changes wait in Needs you
Changes and sends in Onedesk are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Onedesk questions
Can an agent change data in Onedesk on its own?
Not by default. Changes and sends in Onedesk are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Onedesk?
This connector lists 13 read actions. Reads run at once, without waiting for approval.
How does Onedesk connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.