Modem for AI agents
Agents read Modem at once. Changes and sends are held for a person's approval by default.
About Modem
Modem turns customer conversations into structured topics, people, and company insights for analysis and workflow automation.
What an agent can do in Modem
Every Modem action is classed by the platform as a read, a change or a send. Reads run at once. Changes and sends are held for a person by default.
Runs at once (reads)
Looks things up in Modem without asking first. 19 actions.
- Get ChannelGet one channel's source details, connection state, context, timestamps, and message count by UUID.
- Get CompanyGet one company's core details, connection values, domain, logo, and VIP status by decimal ID.
- Get Company ActivityGet one company's message count, weekly activity series, and source-level message breakdown.
- Get Company HistoryGet up to 50 company audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.
- Get Company IdentitiesGet external platform identities linked to one company by Modem's identify operation.
- Get Current OrganizationReturn the organization selected by the connected API key. Use this as an authentication smoke test and to confirm the active tenant; it returns no member, credential, or plan details.
- Get PersonGet one person's complete profile, including company, connections, tags, sources, timestamps, identities, and message activity aggregates.
- Get Person HistoryGet up to 50 person audit records plus merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve records beyond the requested limit.
- Get Person IdentitiesGet all external platform identities linked to one person.
- Get Person Source StatsGet one person's message counts broken down by source platform.
- Get TopicGet one topic's complete details, including its summary, classification, lifecycle, priority, keywords, time range, archive state, and event count.
- Get Topic GroupsGet every message group assigned to one topic in ascending or descending group-time order. Modem does not paginate or limit this endpoint, so topics with many deeply nested messages can return a large
Show all 19
- Get Topic HistoryGet up to 50 topic audit records plus action and merge history. The API reports the total audit count but exposes no cursor or page parameter, so this tool cannot retrieve audit records beyond the req
- Get Topic PeopleGet every unique person who participated in one topic, including source identities, company, profile, VIP state, and contribution count.
- List ChannelsList organization channels with connection state and message counts, optionally filtered by source, name, or channel IDs.
- List CompaniesList companies with person and message aggregates, optionally searching and sorting the result. Returns one page and an opaque continuation cursor.
- List GroupsList message groups for exactly one company or one person, returning compact message content and topic context one page at a time.
- List PeopleList people with aggregated message statistics, optionally filtering by search text, ecosystem tags, or company and sorting the result. Returns one page and an opaque continuation cursor.
- List and Search TopicsList or search topics by keywords or semantic meaning with organization, participant, source, status, date, and classification filters, one page at a time. Semantic search takes precedence when both s
Held for approval by default (changes and sends)
Held for a person's approval by default. The approval is recorded and the action is sent once, never twice, with 10 seconds to undo. 11 actions.
- Add People to CompanyAssociate one or more existing people with an existing company. People already associated with the company are reported as skipped. This changes company membership, and the approved API surface has no
- Create CompaniesCreate one to 50 companies in one batch. Each item succeeds or fails independently; use a one-item array to create one company.
- Create PeopleCreate one to 50 people in one batch. Each item succeeds or fails independently; use a one-item array to create one person.
- Identify External RecordsUpsert links from external platform records to Modem people and companies in batches of 50. Modem matches platform identities before natural keys, can create records only from the documented creation
- Merge Companies IrreversiblyIrreversibly merge one or more source companies into one surviving target. All domains, person associations, and Slack workspaces move to the target, and source records cannot be restored by this API.
- Merge People IrreversiblyIrreversibly merge one or more source people into one surviving target. All identities, emails, and company associations move to the target, and source records cannot be restored by this API. Requires
- Merge Topics IrreversiblyIrreversibly merge 1 to 50 source topics into one surviving target. Modem archives and marks every source as merged, then copies their group and event associations to the target; this API cannot undo
- Update CompaniesUpdate one to 50 companies in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
- Update PeopleUpdate one to 50 people in one batch. Omitted fields remain unchanged, explicit null values clear nullable fields, and each item reports success independently.
- Update TopicUpdate one topic's priority, lifecycle, issue type, complete keyword list, or archive state. Omitted fields remain unchanged; issue_type=null clears the classification.
- Update TopicsSet priority or archive state for one to 100 topics at once. Provide at least one change, use archived=false to unarchive, and provide an archive reason only with archived=true.
Changes wait in Needs you
Changes and sends in Modem are held for a person's approval by default. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
Related connectors
Modem questions
Can an agent change data in Modem on its own?
Not by default. Changes and sends in Modem are held for a person's approval. The approval is recorded, and the action is sent once, never twice, with 10 seconds to undo.
What can an agent read in Modem?
This connector lists 19 read actions. Reads run at once, without waiting for approval.
How does Modem connect?
It connects with API key. Connectors are built and maintained by third-party developers; availability is confirmed during scoping.